Cost-U-Less InsuranceReviews of costulessdirect.com

Great fast service and easy to get information

Good customer service fast and efficient

Excellent great customer service

UPDATE!!! I called in to this number and they had. NO IDEA who you were or why you sent me to them. Instead I dealt with a Luis from Freeway insurance (your subsidiary company) says that he, just like Shako Adams, can do nothing. Instead of attempting to listen to me he avoided my questions, my concerns and continued to ignore me. He instead told me all the things he thinks should have done. He didn't bother to help, and EVERY SINGLE TIME I gave a point he dodged it and again refused to help! Instead he said he was going to forward the information to her District Manager... HA!! Just like she did and I've heard nothing.... Unless that is you... then call me! So. If you wanna help, put us on full coverage before 3/24/2024 and accept our claims. Make sure Shako Adams gets an education on proper customer service and a serious talking to. Also, give me a number where we can talk. Because now I'm reporting both your company and Freeway to the Insurance Commission ————————— Shako Adams (out of Woodland, Ca) is a horrible broker! How is she a Branch Manager!!! She stated she was with us every step of the way... HA!! Really, does no one understand what customer service is anymore? As someone who's worked in customer service, it doesn't take long to reply to a client especially one who wants to give you more money.... On 12/22/2023 we began our journey with Shako Adams and Cost-U-Less Insurance. After gathering our information, She stated she couldn't insure us same day, instead she talked us into Liability insurance only, told us that we should be safe until we got upgraded 30 DAYS FROM THEN. Yet in the 2 MONTHS we've been trying to reach her she couldn't even be bothered to reply to our email requests, instead she just left us hanging. We called in, got the he run around and got hung up on. Her excuse was "I'm busy" and "I never saw your emails" and " I'm not in the office". Instead she chose to ignore us, treat us as we weren't important enough to be acknowledged and because of her and Cost U Less's negligence we weren't given what we begged her for, an upgrade to full coverage and for her "To help us every step of the way".. But, because she didn't want to answer her emails or respond in any way we now have a totaled car. THANKS A LOT!! So, be careful with this company... Also, be lucky if you get them to respond and acknowledge anything, she sure hasn't ... and I doubt she's gonna forward my information to anyone higher up than her... I'm waiting!!

They gave me a good rate and met all My needs as a safe driver.

Andy went over and beyond with helping me get insurance. By far the best experience that I have had getting insurance.

Great insurance

Awesome service