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Costa Bingo (costabingo.com) has 250 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Tom
Great service
Response from Costa BingoDec 20, 2025
Hello Tom, Thank you for pointing out the work of our support team. We want every customer to feel comfortable reaching out, and your comments show this came through. It’s valuable for the team to see recognition of their effort. It also motivates us to keep building on the strengths that matter to customers. We’re glad you had such a good experience and appreciate your review. Kind regards, Costa Bingo Team
Raymond J.
It used to be a good site and when you played the slots you got good value for your money,now they just take your money as fast as they can and don't get a good play on them .Even when you eventually manage to get a bonus you are lucky if you win £3 it's terrible.
Response from Costa BingoDec 17, 2025
Hello, Raymond! We appreciate you sharing your thoughts. It can be frustrating when luck doesn’t seem to be on your side, and we want to give you some clarity about how our games work. Each spin or bingo call is produced randomly by RNG technology that is tested and approved by accredited third parties. This ensures that no outcome can be influenced by the operator or anyone else. We know it can feel otherwise in the short term, but streaks, both good and less so, are a natural part of randomness. The important point is that the system itself is transparent and secure, with the same chance of a win for everyone. We’d like to look into your case more closely to provide tailored feedback, so we’ve reached out through the Trustpilot form. Once we have your details, we’ll review and respond directly. Best regards, Costa Bingo Team.
Karla S.
This used to be a good site , I won I withdrew and had no problems , I won this last time and now they have closed my account , I sent in everything they asked for in ID and now can’t even chat to anyone as chat keeps booting me out and asking me to send a form ( which I have ) so frustrating… be careful spending your hard earned money on here , they may be in trouble and have stopped paying out ?
Response from Costa BingoDec 4, 2025
Hi Karla, Thanks for leaving your review. Verification is something we must complete from time to time to confirm details and keep accounts safe. It’s a simple request, but one that carries a lot of weight when it comes to ensuring that our environment is secure and that we meet the standards expected of a licensed operator. We appreciate that this can feel inconvenient when all you want is a smooth experience, but it’s a safeguard that benefits not just you, but the entire community of customers on the site. It’s there so that transactions remain reliable, play remains fair, and accounts are not at risk. We’ve reached out via the Trustpilot review form to collect the information we need to take a look at your case and work on a resolution as quickly as possible. Kind regards, Costa Bingo Team
Kirsty M.
Maria helped with a withdrawal issue. She was very pleasant and made me feel like I had been heard. The response was very detailed but easy to understand and I had my problem solved very quickly.
Response from Costa BingoNov 25, 2025
Hello Kristy, Thank you for your kind words about our agent. They work hard to give customers clear, friendly support, and your review shows that effort paid off. Hearing this makes a big difference to them and to the whole team. It reinforces the value of what we do every day. Your recognition encourages us to continue focusing on personal, supportive service. We’re grateful you shared this with us and happy your experience was so positive. Kind regards, Costa Bingo Team
Stacey F.
How quickly i got a response
Response from Costa BingoNov 4, 2025
Hi Stacey, Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team. We hope you'll continue to enjoy the time you spend with us and we look forward to providing you with many more exciting and rewarding experiences in the future. Your satisfaction is our top priority, and we're always here to assist you whenever you need. Thank you again for choosing to play with us! Warm regards, Costa Bingo
Julie N.
Very polite and very helpful
Response from Costa BingoOct 18, 2025
Hi Julie, Thank you for your kind feedback! We're glad to hear that our team was able to assist you quickly and efficiently. If you ever need help again, don't hesitate to reach out, we're always here to support you! 😊 Best regards, The Costa Bingo Team
leo K.
I would like to thank Alexandra for being proffesional and helpful
Response from Costa BingoOct 18, 2025
Hi Leo, Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction. At Costa Bingo, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best. We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon! Best regards, The Costa Bingo Team
sam “Domino” W.
Denisia m was quick to answer my question and make me be in a good mood I am happy to have had a good win
Response from Costa BingoOct 1, 2025
Hi there Sam, Thank you for your kind feedback! We're glad to hear that our team was able to assist you quickly and efficiently. If you ever need help again, don't hesitate to reach out — we're always here to support you! 😊 Costa Bingo Team,
