Emma G.
Take your money and fob you off
Been playing for a while and got pay outs then won £2000 on Christmas day was then asked for variation and personal information which I gave every time I gave them what they asked for they wanted more so I gave it to then having my account blocked. After several calls to rude customer service was told If I just uploaded bank statements which i did then they wanted to know where certain payments that were going in to my bank account 1 was a regular payment which was my child maintenance off my daughters dad and one was a one off payment off my dad which they said they wanted more personal details. I then emailed saying if it's not sorted I will contact to gambling commission to see if they could help. With in 2 days they paid it in to my account. Dont know if this helped or they just thought I'd just give up and they would keep my winnings. Costa bingo you can stick your automated message up you ass where it belongs as I won't be using your site again 🖕🖕🖕🖕
Response from Costa BingoFeb 22, 2024
Hello and nice to meet you, Emma! We are sorry to hear that there has been any disruption caused by our verification process. As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us. This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologise for. However, taking this into account, we are glad that the information provided, meet the requirements and that the situation was solved. We heard you Emma, and we are more than happy to listen your feedback regarding this matter and how we can make this process more member friendly. Kind Regards, The CostaBingo team!