Kristin C.
Worst customer service ever!!
If I could provide 0 stars to this company I would. Ordered 4 weeks ago received 1 legging set out of the 2 sets after waiting two weeks. The second set never came. I contacted their 1800 number, that’s a joke went to a company called life alert. Then tried to text message goes to no one. I emailed them, someone maybe a bot replied after weeks of sending an email. I have more than 8 emails promising they will ship asap and to be patient. After 4 weeks of paying $140 and not to receive full product is ridiculous. Tried Facebook messenger they say sorry you never received shipment, have a great day! Commented on Facebook posts no response there. Called USPS they stated a fake tracking number was provided. Don’t waste your time and money on this worthless company and horrible customer service! Literally the worst! Still no product received!
Response from CosmolleFeb 7, 2024
Dear Kristin, Thank you for reaching out to us and sharing your experience. We apologize for the inconvenience and frustration you have faced with your recent order. We understand your disappointment and we want to assure you that we take your feedback seriously. First and foremost, we apologize for the delay in receiving your complete order. We strive to provide timely and efficient service to all our customers, and we regret that we were unable to meet your expectations in this instance. We are currently investigating the issue with the missing item and will take immediate action to rectify the situation. We value your business and we want to make things right. We will immediately process a refund for the missing item from your order. We will also arrange for a reshipment of the complete set to be sent to you with expedited shipping. You will receive a new tracking number within the next 48 hours. Once again, we sincerely apologize for the inconvenience caused and appreciate your patience throughout this process. We truly value your feedback as it helps us improve our services and ensure a better customer experience in the future. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We are committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. Best regards, Jessica Customer Service Manager