Jeff G.
Deceptive Billing Practices
Be exceedingly careful with this company and their billing practices. I communicated unequivocally to them in multiple different ways that for my renewal term, I wished to lower from three users to two users, literally via their online form and email exchange, a second email exchange later, etc. Despite all of that, they tried to bill me for three users, which amounted to over $1,500 more in yearly charges. Further, I literally have not found any way to speak to anyone with their company to discuss the matter today. Again, be advised, they are now resorting to some very shady billing practices. UPDATE: To clarify, after more repeated calls today, I was able to speak to someone in Sales who could not help. But they do seem to have human beings still working for them. Then finally got a call back, but also provided no resolution to the issue. Be careful.
Response from CosmoLexOct 22, 2026
Thank you for taking the time to share this, and we're sorry for the frustration this caused. You were clear about reducing from three users to two for your renewal, and our invoice should have reflected that. Our team has since reviewed your account, confirmed the error, and corrected your billing to two users. We're also sorry it took several calls to reach the right person. That isn't the experience we want any customer to have. If anything still looks off, please reach out to us directly at [email protected]. -The CosmoLex Team