James M.
ClassUp lied to my credit card
ClassUp lied to my credit card. We bought 24 classes for our two kids for the summer for $1,500, but we could not get a hold of the coordinator to change the original class schedule. When the summer ended and we had no classes used, we asked for a refund. The director texted me that he "really alarmed", but refused to refund us, saying the company "never as far as I know given a refund" even when ClassUp screwed up. When I disputed this charge with the credit card company, ClassUp told them that we were the ones who refused to communicate with them!
Response from Cosmo (formerly ClassUp)Oct 25, 2024
Dear customer, We appreciate your communication regarding your account. Since you purchased our lesson package on June 5th, our learning partner staff members have made multiple attempts to contact you; however, we were unable to reach you until August 26th using a new phone number that was not associated with your initial registration. During this period, neither our learning partner team nor our customer service team received any messages from you to schedule classes. Regarding the dispute submitted to the financial agency, we have provided a complete record of our communications and highlighted the aforementioned facts. ClassUp would never make false statements in order to win a dispute. We sincerely regret hearing about your recent experience and are particularly disheartened that the students' classes did not proceed as planned. Please note that while your lesson package remains valid for use, it is unfortunately not eligible for a refund at this time. Thank you very much!