Neve G.
Dodgy and unprofessional
I placed an order about a year ago and recently wanted to order again. I saw an ad of the webpage of Cosmic Nootropic claiming I could get 20% off my next order by leaving a review. But when I clicked the ad to learn more, it immediately redirected me to the review page on google with no information about terms, conditions, or what qualifies for the discount. After submitting my review, I was told by support team that I didn’t qualify because I didn’t include photos or videos, effectively rejecting my review after the fact. This feels misleading and like dodgy marketing. Companies should be upfront about the rules instead of sending customers straight to leave a review, only to turn them away afterward. Learn from my expert and save yourself the time and aggravation. Avoid ordering from a vendor who doesn't stands behind their promises. You won’t find that with Cosmic Nootropics! The owner is Russian, and the customer service still operates with outdated, dodgy practices that treat customers as low priority. If Cosmic Nootropic wants to do real business, they need to get rid of these old communist school, unprofessional methods. Very misleading marketing and dismissive support make this a vendor to avoid. Regarding CN question: It’s quite manipulative to pretend you don’t know how your own website operates, especially when you’ve set up a direct review submission link without any mention of terms and conditions. I also noticed many reviews without photos or videos. Overall, this feels like a shady Russian setup — avoid this vendor.I contacted CN customer support but they are useless sending me terms and conditions after I wrote a review and because I have not got photos or videos to upload - they refused to give me 20% off per the ad on CN webpage.
Response from CosmicNootropicOct 7, 2025
Hi Neve! We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. We do include the details of our review discount program on our website, but we understand how being redirected without seeing the full terms could feel confusing or misleading. We’d truly like to make this right. To fix the issue, could you please let us know when you saw that link? We genuinely have no intention to confuse or mislead anyone, and this information will help us address it properly. Please contact us at [email protected] so we can look into it and resolve this together.



