Julie
My email was answered within the hour.
After researching many purifier's , I decided Cosan was the right choice. It was affordable, and most importantly it stated it removed pesticides and pharmaceuticals from the water. Many of the competitors descriptions did not state this. When I recieved the unit and had it installed I was surprised how attractive it looked on the counter. The water tasted wonderful. We were very pleased. A few days later I noticed a puddle on my counter. I figured out that one of the connector valves was dripping. I emailed Cosan immediately. My email was answered within the hour. I spoke with customer service shortly after and my problem was solved. I recieved a new casing/valve within 2 days and returned (they paided for the box and postage for return) broken one. Its been close to six months since our purchase. There have been no more issues with our unit. We use it all day every day. As a consumer, I was impressed at how quickly and professionally Cosan solved the problem. I would highly recommend this unit.
Response from Cosan USAJun 5, 2018
Hi Julie, Thank you so much for taking the time to write such a nice review. Blessings, Jim


