Randy E.
The Good and The Bad News
The Good News: I returned my five unused (full) Cortexi bottles, and one empty bottle after the first month. I sent them USPS Express (with Tracking Number), and paid a little extra for a "Signature Required". After the estimated delivery date, I verified receipt on the USPS website. I then called Cortexi. The customer service representative (Tia - very professional and courteous) verified receipt with my USPS Tracking Number and issued a refund to my payment source while I was on the phone with her. I was monitoring my payment source's website and saw the credit hit immediately. I was pleased. That's a five star rating for the return and Tia. The Bad News: Cortexi did not work at all for my Tennitus. That's a zero star rating for the product. I averaged these two ratings out to 2 stars overall. I will not bore you with my uneducated opinion regarding the Cortexi product. Two 'Red-Flag' experiences that I will share with you: 1. The day after I ordered the Cortexi product, I received a telephone call from a guy who identified himself as my "Cortexi Assigned Coach". He had a pitch that he was assigned by Cortexi to make sure I had a good Cortexi experience. He said that for Cortexi to be effective, I basically had to purchase $1,300 of (two) supplemental products to help Cortexi eliminate my Tennitus. (Yes, we discussed the fact that supplemental products were never mentioned by Jonathan Miller in the YouTube ad.) After a lot of back and forth, I did not purchase the supplements (as you should not) and we parted ways. What the heck was that all about...... 2. After trying to measure 1ML in the unmarked glass Cortexi eye-dropper, I called Cortexi support to see if I received defective eye-droppers. The representative said to take a full eye-dropper - as did Cortexi founder Jonathan Miller in his YouTube advertisement. I explained to the representative that it is impossible to fill the eye-dropper because the suction bulb is not large enough to suck up that much product into the eye-dropper. Then he told me to take two "good squeezes" of product and that will be "about" 1ML. Seriously? I asked the representative if I could speak with his supervisor. Of course, the supervisor was not available, but would call me right back. That never happened. It was at this point that I started to realize, I probably made a mistake ordering Cortexi. But, lets go back to the Good News. The whole Cortexi experience only cost me about $40 for USPS to return the product. It could have been a lot worse. Live and learn.