Raul
Great service even though
When i walked into the building into the right side office, two employees sitting on the computer to the left of the door apparently were surprised or scared of me or of someone coming in to pick up a corporate seal. I was then directed by a third employee located at the far right corner of the right side office, to go to the office on the left side of the building were they seemed to be more used to dealing with walk in customers. I was greeted very amicably, the product I ordered was ready, it was handed to me without issue. I had called by phone before coming in and the phone service I received was great. I think management should inform those two employees that customers do come in to pick up items, so they're not so surprised in the future (note: I did not walk in abruptly). I do recommend this company.
Response from CorpKit Legal SuppliesSep 27, 2018
Hi Raul, We apologize for your experience walking into our facility. On the day of the pickup we were training a new employee on the right side in our billing department where you walked in. She had just started that day and was not familiar with customers picking up their orders also she was immersed in trying to learn her new duties with the second employee. We sincerely apologize and this information will be provided to her as well as any new employees in the future of our pickup policies. We are happy though that our customer service office was able to assist you in getting your product and that they communicated with you well over the phone. We also thank you for your recommendation of our services and we do hope if you need corporate supplies in the future that you will think of us. Again, we apologize, but we're happy to hear our customer service department could help you with your order that day. Thank you for your business and thank you for taking the time to write a review. Sincerely, Paige Jansen Corpkit Legal Supplies