CorphousinggroupReviews of corphousinggroup.com

AVOID! IT'S A SCAM! I had already written a review about this company, but somehow they managed to reset their profile and remove all the 1-star reviews... so I'm writing it again to warn people about this company. As far as I understand, now they renamed themselves LuxUrban Hotels. I had booked an apartment in Seattle in August 2022. Less than a week before check-in my reservation was deleted due to unspecified problems (and only because I asked for some info, if not, I'd have probably went there only to find nothing...). In the email they stated that I would have had a full refund of what I had paid (around 1500$). It took me three months to receive the full refund, and only because I bombed them with emails, left bad reviews on every website I could find and reported the to FCT and FBI. It was impossible to communicate with them: they don't have a customer service, and only work via email. Whenever I sent an email, I got a standard text as a response ("your refund will be issued in 30 days") and never had an answer to my questions. Only after leaving a bad review here I was contacted by a real person and managed to get a full refund in a few days. I wonder what happens to those who don't leave bad reviews... they probably just lose their money!

Jon G was outstanding, very cooperative and committed to find me the best solution to my issue in record time

I happily spent my 60th birthday here! I stayed there for 13 days and I felt as if I were at home. The people from the staff (Jaye, Nick, Vanessa, Jon, Izzy, Sammy, Dwayne, Corine, José, Denise, Vera and her team, and everybody else!) ) are like my family! I know the business is new, and some adjustments are needed, but as a happy guest, I need to share my great experience staying here! I’ll be back, for sure!

AVOID AVOID AVOID UPDATE: I have now received a full refund from the company. Although, this had to be through a bank transfer and not the original payment source. I had made a booking through Booking.com with the Corphousinggroup.com for an apartment in Boston. Less than 2 weeks before we are to travel they cancelled the booking. They had said they would find alternative for us and pay the excess. This took 6 days for them to do with minimal replies to multiple concerned emails during this time. Finally they confirmed an alternative but I was sceptical so I rang this accommodation. They confirmed booking but rang me the next day to state the balance had not been paid and the card provided had been declined a number of times. Since this I’ve cancelled all bookings with the corphousinggroup and am entitled to a full refund under the free cancellation policy. However, they are refusing to refund my initial payment method even after being contacted by Booking.com! They’re obliged to repay through the payment form - credit card, but are refusing to, saying they’ll send cheques which are unlikely to ever arrive and responses from their customer services are extremely rare and uncompromising. I would suggest that anyone avoid at all costs to prevent you from being stuck in an awful position like ourselves!

Jon saved our vacation in New York. Thank you very much for that.

My apartment reservation was canceled a week before traveling from Germany to New York, but Jon found and booked a new one for us. Everything was super easy, Jon was very professional and friendly.

Great location and accommodations! Planning to come back an stay again.

Good customer people. Helpful staff. Good place to say.