Cork & MashReviews of corkandmash.com

I gave a 2 star review because the product was correct and packaged well. That is generous since it took 77 days to receive the package and I had zero response to numerous emails requesting an update or to have my order cancelled since I was not receiving responses and the phone number was invalid to talk to someone.

I initially received my Judge Water bottle (which was not inexpensive) damaged. The company reached out and offered to make it right by sending a replacement. Unfortunately, the replacement bottle also arrived damaged, with a chipped glass. I sent photos of the damage but never received a response. I ended up with two unusable bottles and no resolution. Based on my experience, I can't recommend this company. The products are expensive, and the customer service did not follow through when the replacement arrived damaged.

Although they purported to have my selection in stock, I left 3 voicemail messages and sent 3 emails to the concierge. I have yet to receive a reply or any communication after 4 days. As an addendum, I spoke with Simon on Wednesday May 5 after writing my negative review. He stated that my $500+ item would be delivered by Saturday May 8 with free expedited shipping, and that they were extremely busy. Today is Saturday May 8, and still no item or tracking info. I tried to contact their customer service today but they are closed on Saturday and Sunday. I had to wonder whether Cork and Mash was indeed a legitimate enterprise, so I contacted the BBB. Again, my credit card was charged on May 4 for an order placed on May 2. Simon stated that it would be delivered today, May 8. I am extremely unhappy with Cork and Mash. Buyer beware!

I ordered one item on April 2, the "gift" was finally received on April 21st.