CoravanaReviews of coravana.com

Response from CoravanaJul 17, 2019

Hello Betty, We understand that you're not happy as you haven't received your order yet. Betty, as we have checked, your order is currently in transit. We have also sent you a private message for further details of your order. Don't worry, your order is safe and we will make sure you will receive your order. We will keep an eye on the status of your order, and you will also receive an email from us for further updates. Thank you!

Response from CoravanaJun 26, 2019

Hello Martha, We are very sorry to have sent you delayed email. We had an issue with automated email service from the shipping company that triggered this delayed email update to you. We have identified and fixed the problem already. Martha, as we have checked your order, our system shows that it is currently in transit and the expected delivery is on Friday, June 28, 2019. We have also replied to your email. Again, we are sorry for this inconvenience, Martha.

Response from CoravanaJun 26, 2019

Hello Alba, We are very sorry if we are unable to cancel your order since it was already shipped and we cannot retrieve it. Alba, we are serious in providing services as well as the information needed by the customers. We would also want to emphasize that the tracking numbers are not updated real time, so it could be that the tracking information of your order is not updated. But, rest assured that we are keeping an eye of the status of your order. We have also sent you an email regarding the details on your order. Thank you for your patience and understanding