Cherie Angell C.
Terrible company to get any answers from...edited after response from company
Haven't received my bracelet yet. I totally understand that this time of year everything gets backed up. However, nowhere does it say it will take probably a month to receive! Does NOT say anywhere it's coming from Israel! Their communication is from a robot; and if you are lucky enough to get a response from a human, it's vague and in a form letter. Every communication is the same no matter what I asked. My credit card was charged and never received a confirmation for the order. Waiting for a response to that I noticed the Daydream Bracelet went down $20. Sent an email reflecting that and that I wanted a $20 credit as I don't even have the bracelet yet, I get a response saying once again, you'll receive your bracelet in approximately 18 days. Not even addressing the credit inquiry. Don't understand how some people are saying what a great company this is to work with (if there is no problem why do they have to deal with them in the first place). Why am I not getting that great "customer service"?! YOU CAN'T EVEN GET A PHONE NUMBER!!!! That was my first red flag when I started researching how to contact them. I worked at Ross-Simons for years. Never, ever would this happen there. No matter what time of year it is. This is a terrible company. I can only imagine what kind of problems I'm going to have trying to return the bracelet and get my refund. At this point I don't want the thing... ***************** edited from one star to three stars after response from Coravana ************ After posting my initial review I received communication quickly from Coravana as you can read below. Let me say to Coravana: you said, you did not receive any emails from me...correct, you received a "chat" from me, but received several emails from my husband (which I actually responded to you). My husband and I obviously have the same last name. AND I provided the order number. Just pointing out that I did in fact communicate with your company. With all that said, I must address your quick response to this review. It was quick and you resolved the issues very professionally. Who ever this person is who responded did an excellent job. They did not insult or be rude any way. (I've seen where company's will attack a customer). As I commented above; I was in customer service for over 30 years and I would hire this person in a second.
Response from CoravanaDec 30, 2019
Hello Cherie, First of all, we would like to apologize about the delayed response. Same as other markets, we experience delays due to the Holiday season but we are trying our best to minimize the delay as much as possible to reduce your trouble. Cherie, it is true that the estimated delivery time for standard shipping is 10-18 business days. This was stated in our Shipping Policy. Your order has been placed an approved on December 11, 2019. This means your order is still within the timeframe. Also, when you placed your order, the sale was not still available. But, don't worry. We can arrange about that. Our call support is not available as of the moment. You can only reach us thorugh chats and email. And as checking, we haven't received an email from you. However, we sent an email notifications to your email about the status of your order. We checked the chats, and we provided the status of your order as you inquired. And the replied was from our colleague not the BOT. We practiced replying through formal ways as we believe this is the right thing to respond customers. Cherie, your order Arrived at USPS Regional Facility QUEENS NY DISTRIBUTION CENTER and the expected delivery would be on Monday, December 30, 2019. To check the tracking, we sent you a private message as your tracking information is confidential. Thank you so much!