Rebekah L.
Flip flops never delivered
I ordered a pair of flip flops from Coranova several months ago. The first pair was sent to the wrong zip code. I live in Boston but the flip flops were sent to Dorchester ( yes a part of Boston but not close at all to Beacon Hill where I live). I sent Emma a photo of the address that was inputed and the zip code and then showed her a photo of where it was delivered. Thankfully I use the shop app to follow my orders. She responded by telling me that Dorchester was Boston so I should check with my neighbors. After a second email explaining that yes Dorchester is a neighborhood in Boston but with a very different zip code and again attaching my photos she responded several days later saying she followed up with the USPS and indeed the flip flops were sent to the wrong address and she would be sending a new pair. Flash forward several weeks and again the same thing happens. I believe whoever is inputting the address is not verifying after. I again send her an email. She tells me she will check with her warehouse and get back to me. Again I attach photos. I tell her at this point I would just like my cc refunded. No response. So I again email her. My most recent response is that she checked with her warehouse. They say they sent to the correct address. Since this is the second time it is no longer their responsibility. It is my problem and I need to check with the post office and ask them to refund me. What???? Who does business like this? In my 54 years I have NEVER experienced such terrible customer service. Buyer be ware!!!!!
Response from CoravanaApr 19, 2022
Hi Rebekah, We're very sorry to hear you had a bad experience with the shipping procedure. We have truly tried to do everything we can to make sure your package will be delivered to you, we shipped your order twice with no extra charge at all, we made sure the shipping address fully matches the address you supplied, and yet, the package was delivered to the wrong address twice. In cases like these, a claim should be filed with the shipping courier, as they are responsible for the package to be delivered correctly, we have filed a claim from our end and suggested you do the same, as you deserve a refund for the lost packages. Until an official response is received from the shipping courier, we cannot act further on this case. We are here to assist with any information needed in the process, and we hope this case will be solved as quickly as possible. The last thing we want is for our clients to feel disappointment with their purchase!