Kevin L.
good teachers and well engaged
good teachers and well engaged, well prepped for the material. Teachers do take their time on getting the materials ready, my daughter loves and looks forward to the class _______________________________________ 6/11th edit I canceled subscription few days ago because my kids will be busy for June and July. I paid for week of June 8th, and canceled on 9th, which will grant the access to the class for my daughter for remainder of the week. However, it immediately kicked my daughter out of all the classes and she is unable to join any of the class for the last 3 days. They responded back after like 20hrs later and have not yet heard back. This should be a simple matter that should have not interrupted my daughter's education and it is very simple and quick fix.
Response from Coral AcademyJun 14, 2026
Hi there, Thank you for taking the time to share your experience, and we're truly sorry for the frustration this situation caused. You're absolutely right that after canceling a subscription, access should remain available through the end of the paid billing period. Unfortunately, it appears there was an issue that caused your daughter's access to be removed earlier than intended, and we sincerely apologize for the disruption to her learning experience. We completely understand how disappointing it must have been for your daughter to miss classes, especially after you had already paid for that week and expected continued access. We also recognize that the delay in resolving the issue added to your frustration, and we're sorry for not providing a faster resolution. Our team has reviewed the issue and is working to ensure this does not happen again in the future. We take feedback like yours very seriously because maintaining a smooth and reliable learning experience for families is extremely important to us. Thank you again for bringing this to our attention. We appreciate your patience and the opportunity to improve.