Roger M.
Poor Service
We are a small embroidery company that started in late 2025. We came across CopyArtwork, and they digitised it for us. Initially, they were excellent; we had no complaints. We even left a very good review on Google because they were brilliant. However, we asked them to digitise a logo for us, and it was returned with errors. This has happened before, but they have always corrected it very quickly. On this occasion, they were slow to respond. We had a tight deadline. The company we were embroidering for had an event and needed their garments. We sent two emails over two days to CopyArtwork explaining we needed this fixed as it was urgent, and they completely ignored us. We contacted another company to handle the digitising for us, and they completed it within a few hours. CopyArtwork is based around the world, and it’s too expensive to call them, so the main contact method is email. If they don’t respond, then that’s all you have. I advise anyone in the UK that CopyArtwork is not the best company to deal with. We now have to pay twice for the same work due to their mistake, and they still charged me even after the correction was sent, by which time we'd already started the work. We had to work through the entire night purely because CopyArtwork let us down. I cannot recommend Copyartwork.
Response from CopyArtwork.comJul 7, 2026
Thank you for taking the time to share your experience. We are truly sorry that we let you down, especially after the positive relationship we had built with you previously. We understand how stressful it must have been to face a tight deadline, particularly with your customer's event approaching. We sincerely apologize for the delay in our communication and for the impact it had on your business. Since this occurred, we have made significant changes to our customer service operations, including transitioning responsibilities to a new manager and implementing improvements to help ensure urgent requests are handled more efficiently. While we cannot change what happened, we are committed to learning from this experience and providing a higher level of service moving forward. Thank you again for your honest feedback. It helps us continue improving, and we hope to have the opportunity to better serve you in the future.