COORDINADORA USAReviews of coordinadorausa.com

Excelente servicio en general. La plataforma es facil de entender, con buena interfaz. Los precios son justos. °Permite agrupar y consolidar pedidos para generar un mejor precio al pagar. °Te enseñan cómo puede manejar la herramienta para que tus pedidos lleguen más rapido y a mejor precio.

The worst customer service agent I ever had the misfortune to meet. They charged me a fee for THEIR MISTAKE.

Very shady behavior. I needed to ship some retainers I had left in Colombia to my house in the US. They asked me to fill out the normal forms, however the red flag was when they asked that I also provide my full social security number and if I didn't have one, to use another one from a friend or a family member. I have the exchange in emails where I called them out on this request. I asked them why they needed my social and that I didn't feel secure sending information over email. I also told them that them suggesting I use someone else's social security number on a form was considered fraud and it's illegal. They emailed back with a very bogus excuse saying that I didn't actually need to add my social since I live here, but that they couldn't send me the shipment anyway because it "just so happens that the FDA and Customs released new regulations a couple of days ago prohibiting medications and medical devices to be shipped into the US or Canada to anyone that isn't a tourist with a valid tourist visa". I called DHL to verify the information. DHL informed me that neither the FDA nor Customs had released new regulations in recent months. They also confirmed that they don't request social security numbers. They confirmed that it's up to Customs to request that information from me once I go pick up the package upon arrival to the USA and that any forwarder that requests that information from me is suspicious. Fedex confirmed the same information, and even if they did, they never request the full number. Only the last 4 digits, and it's never requested via email -- they prompt customers to fill out their online secured forms. When I asked Coordinadora to send me a link to the recent regulation announcement from the FDA and Customs, since all federal regulations MUST be posted for public knowledge, Coordinadora gave me the excuse that they can't disclose that information because it's internal and that Coordinadora agents only receive the alerts through their supervisors. Very Shady. Avoid this company. If you call DHL, Fedex, Avianca, Servientrega, they will direct you to where Customs regulations are posted, they HAVE to do this by law.

Absolute trash company, they make you pay the money and dont send the products and just wait for you to resend your adres to their stupid receipt again... dont work with these degenerates

It used to be a good company for importing items from Amazon into Colombia. A while back they've started overcharging for packages using all kinds of tricks like putting a few pounds extra on every package. They also became extremely slow, a simple transit from Miami to Bogota can take a week or more. They aren't cheap, Amazon will charge you way less. Don't use them to send any type of documents to Colombia, I asked my office in the US to route through them so I could get my debit cards sent to my Colombian address and they opened the letters from the banks and took a peek at my debit card numbers, behavior which I think is criminal to say the least.