Kristine M.
Let me start by saying the company…
Let me start by saying the company offers beautiful, high quality jewelry, and they are not responsible for my stolen item (FedEx is). I am, however, disappointed that Coomi would offer to return a pendant they knew was a gift for my mother, and then not do so. This offer was made months ago and inquiries are met with various excuses (Covid, change in staff, we forgot). I mentioned I understood if they no longer wanted to honor this offer and was told it would be shipped...it was not, and I suspect will not be. Why offer more disappointment to a customer who already had one company steal from them? All this did was cause more frustration and worry. I don’t get this at all. I didn’t ask them to send it so why offer if you don’t intend to do it?