cooltrendygifts.comReviews of cooltrendygifts.com

Ordered a shirt for Father's Day and I am still waiting for it to shipped! It will be 1 month next week that I placed my order. I am unable to speak with anyone or get any response via email. Worse company ever.

Ordered a shirt for Fathers Day and still have not received a month later. I have tried contacting company and set up a PayPal claim, have had no response. DO NOT PURCHASES. BEWARE!

I ordered my gifts in early May, anticipatingdelivery in plenty of time for Father's Day. They have just now arrived, 7 weeks post order. Even with COVID impacts this is very excessive. I will never order from here again. They did not communicate with me, even after multiple emails. I continued to get standard email responses. Never again.

Ordered shirt for fathers .... it never arrived, still says processing, asked for refund so far no response. Thinking we've been scammed

I placed an order on 5/31 for a t-shirt for a Father's Day gift. The order did not arrive for Father's Day and still 5 days later the status is "preparing to print." I had to buy another gift as my order did not arrive so I called cooltrendygifts.com - big surprise you cannot get a live person on the line you are referred to cancel/modify your order online. When you go online and try to cancel it won't allow you to as your order is in process. I emailed customer service explaining that I wanted to cancel the order as they did not hold up their end of the transaction but they refuse to cancel the order or refund my money. I still have no product nor do I want it at this point. I am disputing the charge with my credit card company and have reported them to the Better Business Bureau.

This place is clearly a scam. I placed an order on may 22nd, and has been stuck in the processing phase since may 23rd. I sent an email June 14th asking an update on my order and they replied that my order was expected to be shipped out June 16th. I checked my order status today (June 24th) and it was still processing. I sent another email and they replied my order was expected to ship out June 23rd, as in yesterday. It wasnt, it is still marked as processing. I chatted with "David" through their online customer service chat, and he gave me a 30% refund on my order. . I asked when my order would be shipped and he told me that he couldn't tell me a delivery date because of Covid-19. I replied that that explained why I couldn't get a delivery date, but the company should be able to tell me when they expect to physically put my order in the mail. He then told me my order number (which I already knew, and was needed to start the chat,) and that I could track my order with it, but it wasnt the correct order number. I called him out on it, and he replied with what was clearly a copied and pasted response. The place where he was supposed to include the company name was blank. He caught the error and immediately sent it again, but this time with the wrong company name. Luckily I was able to download the transcript of the exchange, because shortly after that I was kicked off the chat. Afterwards I was asked to rate my experience with either a happy face or angry/sad face and provide comments, but the site refused to accept my negative response. I doubt I will ever get my order or money back from this company. Do yourself a favor and order somewhere else.

So frustrating. Do not order anything from this company. First I was quoted 5-15 business days for my item to ship which would have been fine. Then after 15 business days had passed I checked again and was told it would be 20 business days. Obviously a Father's Day gift wouldn't arrive in time for Father's Day. Then after 20 business days (an entire month since I placed my order) my item still hadn't shipped.

UPDATE: July 8th, 2020- still have not received product. Sent a THIRD email inquiring about my product and was told in an automated response on July 5th, 2020 that "my product is still expected to ship by June 11, 2020" So I wrote to the BBB to complain, it is currently being investigated. If i could give 0 stars, I would. Ordered May 13th, the website says it takes 10-20 days to process. I've sent two emails and have been told that "it's processing" as it has been since I submitted my order 42 days ago. The whole point of a Father's day gift is to give it on Father's day.