Hailey W.
CoolGlow will hold customers responsible for shipping mistakes
I ordered a product from CoolGlow, but never received an email with confirmation or tracking information.I called the company thereafter to get the information and they told me that the product had been marked "Insufficient Address" and was being returned to them. We checked to find that the address was indeed correct, but for some reason the Post office had made a mistake. I called back to ask what my options were and they advised me that the only option was to accept a refund for the items and replace the order. They offered me a refund of the purchase price MINUS a $12.50 RESTOCKING FEE + ORIGINAL SHIPPING COST. My original order total was $47 and the company withheld nearly half of the total. I paid $20.00 for products I will never receive. Customer service was friendly, but not helpful. I just so happened to already be speaking to the manager and no other options were offered.Try ordering from Uknowit for Halloween lenses and Party City for the rest of the cheap stuff they're sellling instead.