Coolermaster EuropeReviews of coolermaster-europe.com

fast and solve the problem prompt.

SERVIZIO CLIENTI OTTIMO per vendite e assistenza poste vendita/garanzia. Mi hanno risolto il problema con mio alimentatore e mi hanno spedito il modello superiore. Cooler Master tra i pochi che rispeta il clientee si impegna a risolvere e rispondere a ogni domanda. Compare con fiducia i prodotti di qualita Cooler Master.

Hello, today I want to share my experience with Cooler Master’s warranty service and advise you to be very cautious when buying from Cooler Master — and definitely don’t expect anything decent from their customer support. First, I spent an entire week trying to get them to accept a warranty repair for my power supply. They kept insisting that Amazon should handle it, even though I told them I didn’t have access to the Amazon account and that Amazon therefore wouldn't take responsibility. After I cited my consumer rights, they finally agreed to repair it. I had to pay for shipping to their repair center. A week after the courier confirmed the package had been delivered, I had to contact Cooler Master myself to confirm if they had received it, as they hadn’t updated me at all. They said yes. Another week later, I had to ask them what was going on with my PSU and whether it had been repaired. That’s when they told me they were out of stock (when were they planning to tell me that?!) and asked if I’d accept a different one. I agreed. They sent a replacement, which took TWO weeks to arrive even though the estimated delivery time was 3 days. During this time, the shipping company had an issue with the package information. After they informed me that the sender needed to update the information, I contacted Cooler Master. But they told me everything was fine on their end and that the package would “arrive eventually.” I had to show them the courier’s messages just to get them to believe me and take action — and still, nothing happened. I had to contact the shipping company several times and solve the issue myself. Never in my life have I seen such poor service. Their products aren’t bad, but their customer service is the absolute worst. P.S.: I don’t recommend their SFX power supplies — most of them seem to have coil whine, according to many other reviews.

I’m a former employee of this company. The quality of the products is very low and prices are too high. No support after purchase.I quit because the company is more focused on earning than on satisfying customers.

Support seems none existent , several emails later they tell me to do a warranty claim through the fanzone portal , which doesnt work/connect , chat was also useless , wont purchase cooler master again

I have a warranty on an coolermaster sfx power supply, it stopped working a few months ago so I tried to reach out for support but after countless support messages sent I've still got no response.

Poor quality product. Their SFX 750w PSU has terrible coil whine.

Ordered 4 mouse and keyboard combo. All of them has issues in less than a year. Double-click, no response from buttons. Had 2 power supply from them. 1 killed my pc, the new one is so noisy I am going to kill myself. Also the customer service sent me off.