Blair L.
Scam of a company - AVOID
The amount of stress that Cookie Finance has caused me cannot be overstated. I paid nearly $5,000 over the course of a year for bookkeeping and tax services for my small business, and ultimately had to find another CPA because my tax returns were never filed. Communication was practically nonexistent throughout my time with the company. I was assigned approximately 3–4 different account managers in less than a year, which made it incredibly difficult to establish any consistency or feel confident that someone was actually overseeing my account. I frequently felt like I was the one having to chase down answers and make sure things were getting done. (Which, on the whole, they were not.) Despite providing the requested information, my S-Corp's September 15 extended filing deadline came and went without my return being filed. I received no explanation for why this happened. With my personal tax deadline quickly approaching, I was left scrambling to find another firm that could take over and complete my filings. As a small business owner, I hired Cookie Finance to take something complicated and stressful off my plate. Instead, I spent an enormous amount of time and energy trying to get basic communication and services I had already paid for. The lack of accountability and responsiveness was astounding. They did issue a full refund when I requested to terminate our relationship, and I appreciate that. However, a refund doesn't give me back the time I lost or undo the stress of discovering that my taxes hadn't been filed. I went into this relationship genuinely hopeful that Cookie Finance would be a reliable partner for my business. Unfortunately, my experience was the complete opposite. I would strongly caution other small business owners to consider my experience before trusting this company with their bookkeeping and tax filings.