ConvertKitReviews of convertkit.com

Convertkit just wants your money. They do not care if their service is a fit for you. They do not care to answer questions, such as "how can Convertkit help my business?" I mentioned the guy in chat not answering my questions and he turned around and said "I didn't know you were asking a question". He stated he thought I was venting!!! That should tell you everything you need to know. Once they have your money, they do not care. You do not need this service and if you are making a profit, they will eat into your profit margins heavily. There are better options out there. Run.

Absolutely dreadful customer support. I wanted to set up a simple evergreen newsletter after subscribers finished a 5 day sequence. I reached out 5 times to support to help add the subscribers back into the automation and every time someone did something new to the automation which completely messed it up. My subscribers are yet to receive an email because no one has a clue what they're doing! They've added all sorts of tags and segments to my automation which make no sense. Some of my subscribers are stuck in the tags. Some are stuck in completed (even though they never finished the sequence), and some are stuck because of bulk actions. A support staff added 500 subs via bulk action and now I'm told I can't do anything with them. They can't receive any emails unless I send out a broadcast which is terrible. Moving email provider as I'm paying $60 a month for a terrible service. Honestly, I'd avoid at all costs. Don't fall for the glowing reviews; likely affiliates who can profit from a decent payout without ever using the system themselves!

Do not waste your time with this email marketing provider. Their terms and conditions are impossible to pass. They do not work with many niches. It is very unclear what content restrictions they have and what you are allowed to promote. They will not give you a clear explanation. If you see any email provider asking 10s of questions of your account confirmation, delete the account immediately and do not waste your valuable time.

Easy to use interface and I like the idea that their free plan lets you test all the features without forcing to upgrade. Good for users with small email lists.

Good email marketing software for beginners.

They have a privacy policy that is forbidding too many email marketing topics. If you are not respecting these rules, you get instant account closure. So, you have to wait for the customer service (hours) until they export and send you your email list.

If you are looking to run strategic email marketing campaign. Then, convertkit beats its competitors with so many features. We love how we can use their visual email builder, and setup automations based on opens, segment users based on clicks, and setup very detailed email interaction based on the customers journey. We use them as our primary tool for running email campaigns and will continue doing so after migrating from active campaign to several other tools that we tried before shifting our entire email list to ConvertKit. If you are looking for solid delivery and comprehensive email sequences but dont want that process to get cluttered and make it simple. ConvertKit works the best. Many tools these days are complicated their tools with having bad UI, and having so much complication. This simple nature of building a tool which makes even a kid go lala when using this service is amazing, its truly designed for creators who dont know much about emails but still would like to setup an entire customer journey with simplicity.

very bad slow support and they locked account in few days!