Jay
Poor Experience
Poor Experience — Misleading Promises and Low-Quality Service Our experience with this company was very disappointing. A significant portion of their service was intended to involve creating a comprehensive sales funnel, but the results fell far short of expectations. They promised to provide a video script, which was never delivered, and the overall quality of their work was extremely poor. Support was minimal, and when we raised our concerns with the assigned manager, no meaningful action was taken. In reality, most of the work still had to be done by our own team, making it clear that we would have been better off working with a company that focuses on educating internal teams rather than claiming to provide full-service solutions. To make matters worse, after investing significant time and effort, we discovered that our leads were being contacted by multiple other companies immediately after submitting their information through our ads. This strongly suggests that our lead data was being shared or sold. Overall, I would strongly advise against working with this company.
Response from ConversionlyOct 17, 2025
Jay, It's very unfortunate that you post this review before you reach out to the owners. Not only has their contact information been shared with you and your team since day 1, we have 2 calls everyday Monday through Friday where you can jump on at any time to get concerns handled directly by them. Furthermore, after reviewing your account, I'm not entirely sure why there are complaints about support. In every instance your team (ie. Crystal) reached out to your account manager, he helped resolve all of her queries in less than 8 hours which also included several 1-on-1 calls to personally educate her on how to utilize the systems we built for you. When the scope of your questions went beyond the knowledge of your account manager (ie. advanced tech specific questions), your account manager not only connected you directly with our tech support team but also provided every avenue to get any/all questions resolved in a timely manner including our daily Tech Support call which is open forum via Zoom so your team can get help immediately. Lastly, about the quality of our work - you made several comments that you were thoroughly impressed by the work completed by our team during the process which furthermore resulted in you booking over 31 qualified sales appointments in the last 6 weeks on a low ad budget at a 58.33% booking rate. Playing devils advocate here, even if the quality of our work was poor, it seems to be working? In no instance have you or your team participated in any of the dedicated support calls with our executive team, tech support team, or media buying team. Expectations for what was included with the package you purchased were thoroughly reiterated during your sales call, your agreement, and your onboarding call; to voice that now in a review without voicing any of this to our team until after the fact shows a clear lack of participating in this partnership. Our founder has personally reached out to you first thing this morning (8:32 AM) to try to resolve this matter and support your team as soon as he was made aware. At the time of this response (6:35 PM), we still have not received a response from you or your team. It is our aim to restore this relationship and address any and all of your concerns like professionals. Please respond to us at your earliest convenience. Thank you, Conversionly Management



