Caroline C.
No directions; long timeline
The order took longer to receive than I expected because I didn't know it was coming from China. I would have appreciated some directions along with the product. I purchased the item based on a video and without that video it is not clear to me how to proceed in using the product. If directions are not available, a link to a youtube site would suffice.
Response from ConversionhSep 22, 2026
Dear Caroline Cope, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team