Charm
Faulty flashlight umbrellas…
I ordered 2 flashlight umbrellas from this company. Not only did it take over a month to be delivered, they were both faulty. I was also overcharged by just under £10 - they did refund this but only once I contacted them. They claimed it was an IT fault. After numerous emails to the customer service team they could only offer me a £3 refund. I was asked to provide evidence of the faulty umbrellas via emailing them videos and they demanded both umbrellas were in the same video. Which was difficult as I bought one as a gift for someone that lives over an hour away from me. I was asked to replace the batteries but the umbrellas don’t come with batteries. When I asked for advice on how to add batteries I was ignored. I had no choice but to accept the refund as shipping the items back to the company would've cost me double or more than what I paid for them. RUBBISH COMPANY… AVOID! I almost thought it was a scam given the rude tone of the emails!


