After a sales presentation via zoom and a follow up zoom call regarding online lead generation we decided to try their program. The next step was to give our credit card information and pay for the first month upfront which we did - before even onboarding or starting the program. Next was the onboarding call - on this call we found out that how much we were paying, how we were being billed, what the pricing should have been, and how the program works were completely and purposefully misslead to us. We told them we wanted to cancel our agreement and they fought us tooth and nail and were very aggressive in telling us we were not allowed to do so and tried scare tactics. Eventually they agreed but then did not actually refund our $2500 deposit they only refunded $800 and ignored us. Eventually after repeatedly contacting them they responded stating that they would not give us the rest of our money back even though we never even started using the program or their services and stated "we are not obligated to refund your payment as per the contract agreement (see below/attached) - however as a courtesy we were able to get you a pro-rated refund and a cancellation of the remaining balance due of $5,000.00 USD." Then threatened us. I am asking every dollar that they charged us be refunded.
TR
Thomas R.
Bait and switch scam and unauthorized credit card charges
We were pitched to receive a fixed amount of leads for $6,000 over 90 days. We agreed, signed a contract, and then during their onboarding process we were informed there would be additional costs for ad spend on top of the $6,000. We immediately invoiked our right to rescind within 3 business days of signing the contract, they refused to refund our money, so we disputed the charge with our financial institution and received the money back. Then 3 weeks later we get a call from a collection agency, who we informed we were not paying due to their bait and switch tactics. Then a week later Contractor Clinic illegally and without authorization attempted to process another $3,000 charge on our card.
LM
La'Mont P.
I paid $2,500 for their FB advertising…
I paid $2,500 for their FB advertising service with the understanding that is receive 15-20 leads within the first (30) days(Based on what I was told by who recruited me). Well, thankfully while being onboarded, I was told not to expect that based on other factors; well, not only that, I was told that I had to pay ‘extra’ for ad spend.
So, I asked ‘several’ times to speak to who recruited me and He was no longer ‘available,’ AFTER I’ve paid my $2,500. Prior to that, He was accessible anytime basically…
Then, I was put in touch with a Manager/Supervisor, not sure of the exact title. He offered me a few options to stay on and wanted me to allow them an opportunity to perform what I was told would happen and He offered to cover the ad spend if I agreed to stay.
I kindly thanked Him and spoke HIGHLY of the two Ladies that onboarded me and shared that I appreciated the way they handled things, after I shared what had occurred to get me to that point. Then, at that time, I still told Him I just wanted my money back. I explained to Him that I’d felt like a ‘sale’ because what the Recruiter had sold me on, wasn’t what I was experiencing.
So, the Supervisor/Manager agreed to refund my $2,500 payment, but they couldn’t refund the ad spend that I’d spent because that goes directly to Facebook and not them. Understandable.
He then went on to say that it would take 7-14 business days for my refund to be processed and refunded to me. I told Him I that it should only be 3-5 business days based on what my bank said. He agreed, but said that it could take the 7-14 days, so that’s why they give that timeframe. He also said that He’d stay in touch with me while the process was being handled and keep me abreast of everything.
Well, as of today, I still haven’t received my refund of $2,500 but I’ve only been able to speak with the Supervisor/Manager once since our initial conversation. They no longer answer the phone when I call the (4) different phone numbers I have and I was told to submit my requests to their Support channel, which I’ve done ‘several’ times, only to get an automated response saying someone from Customer Service will reach out to me within 24 hours… Nothing.
By the way, ALL of their calls are recorded to verify ‘everything’ I’ve stated here on this review. So, if anyone reading this can point me in the right direction of what step(s) I should take next would be greatly appreciated. This is the first step of me attempting to recover my $2,500 since this company has proven they don’t care about anything BUT a sale.
Last, I’ve been nothing but extremely patient and kind when communicating with them all and this is how they’ve treated me. Again, all calls are recorded to prove what I’m saying.
Proceed with extreme caution…
TB
Tylor B.
This has been a terrible frustrating experience. SCAM LIKELY
This has been one of the worst experiences I have ever had with a marketing company - they promised 60 leads in 90 days for $2,500 a month for 3 months or your money back with their contract stating this was all the money you would owe. Then they wanted us to pay for facebook ads. Frustrating but ok. Then they delivered only 3 leads in 90 days, everyone assured me multiple times that we would get our money back if they did not deliver. Got an email from their support team today that said we were ineligible for a refund. We made all 3 payments and stayed with them for all 90 days. Borderline scam I will now have to contact my attorney to get my money back
OM
Ora M.
If you're looking for a marketing
If you're looking for a marketing agency that delivers GUARANTEED results, look no further than Contractor Clinic. They are the best in the business.
CM
Chris M.
Very disappointed in this company!
Very disappointed in this company!
When I complained about the call quality being poor due to the connection and the appointment setter’s inability to communicate with our potential customers Micheal implied that I was being racist. I immediately canceled the service and requested a refund. Ever since my request the company keeps giving me the run around. I still have not received a refund.
LH
Lisa H.
They make sure that you understand…
They make sure that you understand every step of the process and they are always available to answer any questions. Our experience has been very good so far.
TD
Tony D.
Having been with them for about 2…
Having been with them for about 2 months now, we started off very fast with booked appointments in that first week. We know currently get no less than 5 appointments booked on a daily basis. Melanine has been great with keeping us well informed of everything.