Roberto R.
FRAUDSTER
FRAUDSTER, CROOKE, AND TRICKY are the best ways to paint in words and portray these shady and dirty scammers. Contractors Click is a fake foreign telemarketing company doing business as FANBASIS.COM that advertises itself as a roof leads provider alleged based on Dover, Delaware, offering service to roofing companies and independent contractors in partnership with Affirm who is their financial broker under the basis of deception and unlawful business practice. They misled us to sign a fraudulent electronic document to set up a payment plan for the monthly installment of 6 month to cover their services. This payment plan ends up being a personal loan of $6,521.74 approved by Affirm with an outrageous interest rate. This information was never given to us prior to the transaction. Also, there was no cancellation and refund policy addressed or explained. This is the way they enrich themselves to the detriment of the customer by getting paid upfront without providing any service to pursue profit at the expense and loss of new clients that are left in financial stress with massive deceitful and illicit debt. This transaction is the result of a total set up of unfair and unlawful business practices and it will be treated as fraud or scam by Affirm as a third party and Contractors Click as a merchant that do not have verifiable physical address and legal and well stablish business structure. We simply asked for the cancellation of service before starting and the refund of 978.27 charged to our credit card on July 27th. Affirm and Contractors Click have refused to cancel and issue our refund in addition to ignore our emails, block our phone calls, neglect to care and act in a good faith to pro-actively find a satisfactory resolution to our request, doing just the opposite by taking the arbitrary, unwarranted and groundless posture to have our company liable for a nonexistent debt fabricated and forged on the basis of deception and threatening to enforce it with legal and financial actions in harm to our business and personal credit and security. In view of these dishonest, corrupt, illegal, and unethical wrongdoings, we have taken exceptional steps to pursue legal actions direct to protect our consumer rights and counteract this malfeasant, predatory and unfair business practice. The reasons for the request for cancellation of service were for the lack of transparency, inadequate disclosure, mistrust, ineffective communication, unreliable service and deceptive marketing practice. The State of Texas has a very strong Consumer Protection Law enforced and oversees by the Consumer Protection Office of the Attorney General Ken Paxton. We intend to pursue this case to the full extent of the law to establish accountability and restitution by the defendant parties involved in this legal matter.
Response from ContractorOct 31, 2024
Roberto, Thank you for sharing your concerns. We understand that your experience with our service and the financing process through Affirm has left you feeling frustrated, and we take your feedback seriously. First and foremost, we want to clarify that we are committed to honesty and transparency in all our client interactions. We Are NOT doing business as fanbasis.com, they are an independent payment processor that we previously used to accept card transactions. Affirm is Also NOT Our financial Broker, they are a financing company that works with fanbasis.com directly. Also We would like to Clarify That We are NOT a foreign telemarketing company, we are US based marketing & growth partner Operating as Contractor Clicks LLC Our team has indeed issued a full refund for the service you purchased, and we have records confirming this transaction. However, the process involving the financing company is separate from our business. While we have issued the refund on our end, any additional considerations with Affirm, the financing provider you selected, must be addressed with them directly. We would also like to note that all terms were given to you prior to signing up. Our initial meeting was at the start of June and we didn't onboard you until late July. There was a 30 day period of our team going through the application from affirm with you & we had sent the link to you in June Regarding the financing terms, the agreement with Affirm is separate and controlled by their policies and terms, which was provided at the time of signing, in this case it was given weeks before signing. If there was any misunderstanding or unexpected outcome from that financing arrangement, we encourage you to reach out to Affirm to discuss possible resolutions directly with them, as we have no control over their financing terms, interest rates, or any loan structures. We understand this situation has been difficult, and we are available to provide any documentation you may need for your communications with Affirm or for your records. Please know that our goal is always to support our clients and provide solutions in good faith, and we stand by our commitment to delivering a positive client experience. Considering This, We have since cut ties with Affirm to make sure that all of our roofing partners moving forward have a positive experience with us. Thank you again for bringing this to our attention. We hope you find resolution with Affirm soon, and please reach out if we can assist further in any way. Roberto, we understand that you’ve had a frustrating experience, and we value transparency in addressing any issues that arise. We’ve done our utmost to resolve your concerns, including issuing a full refund on our end and offering support with any additional questions you may have about your financing arrangement with Affirm. In light of this, we kindly ask that you consider editing your review to reflect the actual details of the situation. Some of the statements in the review are inaccurate, and we believe a truthful representation would help other clients understand the circumstances accurately. While we’re committed to assisting our clients, please understand that knowingly posting inaccurate or defamatory statements can be harmful to our business, and we may be compelled to take legal action to protect our reputation. Thank you for your understanding and for considering a fair reflection of your experience.