ConnectPay Payroll ServicesReviews of connectpayusa.com

Absolutely horrible experience - please pick any other payroll provider! I spent thousands only to learn they never actually filed reports in places they claimed to. I had to hound them repeatedly and was met with silence ambivalence and attitude. It’s been over 6 months since I stopped using them and I’m still having to call gov offices on a weekly basis to try to understand what they did / did not do and what I now need to do myself to close various accounts out. Total nightmare

I signed up with connect pay in 2023. In october I got a letter from department of labor saying i failed to comply. I called connect pay and they blamed the DOL but said it was fully resolved. Fast forward to january i am issued a fine by the DOL. I called connect pay and they said they would look into it. It is now march and I have called, emailed multiple times to get an explanation of what happened and all I hear is that their tax department is looking into it. If you want headaches with payroll this company is the right fit for you.

Keep getting the same error message #500! And when I finally do get logged in it won't let me change the client. This SOFTWARE is the worst I've ever had to work with. Looking for a new system!