GTLconnectReviews of connectnetwork.com

Cant make a payment to a mother in distress!!!! Nazi Scammers run this company. you are HORRIBLE PEOPLE who deserve to rot in hell. This whole company is a giant scam, and theyre actually really stupid capitalists because their service doesn't even work! They could have had 3 payment fees from me by now, but none! and I cant get any support to a mother in need. These folks are truly truly awful people. This company should be investigated.

I signed up for this service and added 4 additional Family Members to my account so that they could speak with our Family member that was behind bars. The first egregious thing that was done was they transferred money around from the accounts, with about $50 disappearing. When I called to ask about why they told me that even though I paid for these accounts and could access all of the information associated with them, that I could not be told why. They told me that each person who's number I set up would have to call to inquire about the missing funds.I bailed my Family member out after three weeks so I requested a refund and was told it would take 6 - 10 weeks but would only refund my number, but not the others that I set up. They said they could not simply charge it back to my card but would not tell me why. They are extremely rude and speak to you as if you are some sort of trash that's inconveniencing them. There are several other equally egregious issues that occurred as well. If you can find another service, I would strongly recommend that you use it. These people are rip off artist. LOOK UP THE CONSUMER FINANCIAL PROTECTION BUREAU order for Global Tel Link (GTL), They had to pay $3 Million for Illegally Freezing and Draining Payment Accounts for People who are incarcerated. You can do a simple Internet search to find out who you're dealing with.

I was using gtl getting out everyday and today it told me to log in. I tried logging in and it kept saying invalid email or password, i even reset my password and it still not letting me log in. I've been on the phone trying to talk to someone and got put on hold and 20 minutes later im still on hold. I even tried to get a refund and delete the app but it's telling me to log into that also and of course it's telling me wrong email or password. Something needs to be done about this disgusting app. Their ought to be a law against these criminals who designed this app. I can't log in to write my friends nor log in to get a refund. What do i do. David Harrington, Boardman ohio

Web portal is very confusing. Long customer service hold. Answering the phone by pressing zero and still sometime does not accept the call. I will try to find alternate option,

December's automatic payment didn't get deposited. I cancelled it and set up another; it also wasn't made. None of the customer service numbers lead to a discussion with a real person. One offered - then hung up. No email that works. There's supposed to be a form but the page says "oops no form."

This app is hard to use. Expensive too. Resetting birthday and app sign in issues are annoying. This is too hard to use, Bob helpful and costs too much

If I could give less stars I would, this entire website and payment method needs to be scrapped and deleted, almost impossible to get a payment through, the ways before worked and now it doesn't, they will run you in circles with phone numbers and waste your time, find another way

They blocked my credit cards from being used asking me to use money gram. Now I need to drive to the USA and pay for the money gram and call them to give them the reference. I was never charged a fee from GTL but now for some reason I am... they are stealing my money. The customer service refuses to help. I tried to make a formal complaint against the guy who charged me and then hung up on me when I asked why and that I wanted my money back. Maria her so called name was refused to help and gave me excuses. I requested to speak to her manager and was just put back to the main line. This place is a bunch of scammers on top of charging $0.50 cents for a single message. disgusting an unethical.