Debbie C.
I ordered the arm sleeves
I ordered the arm sleeves, thigh and waist. I got the order about a month later. When I received them, they have a really strong odor. Also, there was supposed to be instructions on how to Peppermint wear and how to clean. Apparently they have an e- guide and you are supposed to get a link to the guide with your order. I didn't receive the guide so I reached out to customer service. I got an email back apologizing that the e-guide was not sent. This also had a brief explanation of how to use the protect. Laura, from customer service stayed she would send the link. I still didn't get it, so I messaged her once again. She replied stating I was not eligible for the e-guide... like what???? I pay this money for your product but I'm not eligible for the guide on how to use, or care for it!!!! This is absolutely ridiculous, and I would never have bought them. I have used them once, and feel like they do nothing, but how do I know if I am doing wrong without a guide!!!! Buyer beware!!!!
Response from ConfitoneJan 18, 2026
Hey Debbie, We're genuinely sorry for this experience. The delayed shipping, missing instructions, and poor customer service were all failures under the previous ownership, and you're right to be frustrated. We're the new Confitone team, and we've committed to doing things differently. We can't undo what happened, but we can be honest about what we're able to do now: 1. Provide you with direct support and guidance on how to use and care for your product. Our team is here to help you get the most out of your Confitone arm sleeves. 2. If the product still isn't working for you, we're happy to discuss solutions. Simply reach out to us at [email protected] and mention this review. We'll take care of you personally. We understand if you've lost trust in the brand after this experience. But if you're willing to give us a chance to show you what the new Confitone is about, we're here to help. Thank you for your honesty. It helps us do better. The Confitone Team