CondenastReviews of condenast.com

Where do I start.. first, they send me email invitations to subscribe or renew at a discounted rate. I try to use those, then if I have not enough money it’s declined due to insufficient funds, if I do it’s “the issuer declined the transaction” (weird how the issuer only declines it if the account has enough monies). They tell me I need to talk to Conde Nast International because they only handle US and Canada. Conde Nast International tells me they only handle the UK. So who the heck handles EVERY OTHER COUNTRY ON EARTH? Craptastic company. They don’t understand how “countries” work.

I have been trying to email this place as they automatically renewed my subscription despite my cancellation. No responses to reseting my password, no responses to my email, I think they must be going bust!

I applied for a subscription at New Yorker Magazine that included a free tote bag that never came, so I guess this is a scam. I tried to get in touch with the support staff and they couldn't even find my subscription, although I paid for it, forwarded my correspondence to the customer service and never answered me back. Don't subscribe !

Absolutely the worst online user experience ever. I cancelled my credit card used to subscribe since customer service is non-existent at this dump of a company.

Völliger Schmutzschuppen! Abo wurde telefonisch gekündigt und nach einem halben Jahr erhalte ich Mahnungen, dass Zahlungen für mein Abo ausstehen, obwohl ich nichtmal mehr Ausgaben erhalten habe. Absolute Betrüger! Ich werde mich wehren, aber am Ende bekommt jeder seine gerechte Strafe, vergesst das nicht!

I subscribed to Vanity Fair through Conde Nast for decades--since 1985--with only occasional service issues. Now they are totally incapable of even processing an order for a subscription. Have only bought the digital subscription for the last 3 years. Worked fine until I cancelled the subscription as they planned to renew it at an extortionate price. After they continuously sent me promotional offers for 6 months, I bought another digital subscription. Two big problems. Could no longer read it on iPad app--I was told you have to buy a subscription for the hard copy magazine (I'm in Europe) or I could no longer use the app--I could only access it through a browser which is not really readable on a mini iPad. The logic is mind-boggling. But it did not matter in the end because I could not access my Vanity Fair account, which is the only way I could access the magazine. I sent many emails to 'Customer Service' - over 5 at least. I called 'Customer Service,' at least 5 times. I used Twitter 'Customer Service.' I was given different answers by different reps. I was lied to, treated as incompetent and given ridiculous answers. I was told the problem had been 'escalated' and I would hear back in 48 hours. Never heard a word. I was also told by several reps that I did not have a subscription despite the email I kept sending them from Vanity Fair confirming my subscription and payment. It was like a loop--telling me to do things that did not work. I even called a corporate office in Ohio where an extremely rude and somewhat incompetent woman told me I did not have a subscription--I must be mistaken or have ordered it through Apple. It was extremely frustrating, time-consuming, maddening and finally, I decided--a total waste of time. I no longer cared about reading Vanity Fair. I asked for a refund and they condescendingly told me they would make an exception! Had they not, it would have been fraud and I would have filed an FTC complaint. They sold me a subscription--but would not allow me to access the magazine mainly because they did not know how. They apparently have no IT department so if there are technical issues with your account--you are out of luck. Never dealt with so many incompetent people over trying to read a magazine that I subscribed to. To top it off--they are still sending me promotions every day to buy a Vanity Fair subscription! These are promptly diverted to junk mail.

They charged me not only for a subscription renewal I did not know I had agreed to, but charged me $ 127 for an annual digital subscription to the New Yorker. I cancelled my credit card and thought I was through with them then 4 months later my credit card company reverses the charge- 4 months after no contact with the magazine. I have an excellent credit rating and this practice is unwarranted and won't work with me.

i do not even know who these people are when all of a sudden I start seeing charges from them coming from my account. I dug through old emails trying to find the source of these charges, thinking I must of gotten some kind of notificaiton about charges that will incur if action not taken or something along those lines but I found nothing at all. This is very shady business practice for sure.