CondenastReviews of condenast.com

The email spam unsubscribe doesn't work after numerous weeks of unsubscribing often on a daily basis. Emails with auto replies and calls to third party overseas call centers can never resolve the daily spamming to two different email addresses. I was told by a U.S. supervisor that the New Yorker/Conde Nast is terminating their supervisors at the end of 2025. Their NY phone number to subscriptions, accounts payable, and HR disconnects with repeated attempts. Their supervisors also cannot assist with these spamming issues. The New Yorker and Conde Nast has one of the poorest customer service operations that I have experienced, and it is no surprise that others have also experienced this. Shame on this company. Your writers and other staff deserve better.

Terrible experience. I contacted Vanity Fair on the 17th of November to cancel my subscription. I was unable to cancel online myself as there is no such functionality available so I must call the US or write an email to cancel.....(international digital access) Calling the US from Europe is not affordable, I have no intention of calling a US landline at my cost……The renewal is due in Jan 26. I have today after 1 month of repeated requests to customer service still not received any confirmation of my cancellation despite sending at least 4 or 5 emails, nobody takes responsibility for the follow up and escalation of my issue. The agents were polite but inefficient. Totally unacceptable and a complete waste of time, be warned!

I've purchased one year subscription. More than half of issues are missing. I’ve emailed so many times. They hardly reply. It takes a very long time (a few weeks at least) for them to reply and their customer service always come up with new excuses even if they did reply. Don’t subscribe their magazines! You will waste your time and money, and you will be very frustrated. I don’t want to give them even one star. Negative 1,000 would be a proper scoring for their service.

They do not answer their phone. they have a phone tree that doesn't work. they sign you up for subscriptions you don't want.

Unable to unsubscribe via every possible avenue ‘offered’ - reset of wired password loops me back to circular condenast login page which can not be accessed; three help email addresses are dead links - in my renewal email, under the FAQ for cancel assistance and at the bottom of the website pages - all returned as unable to send; international phone number is unreachable; reply to subscription email is unable to be sent. Condénast behaviour is appalling, tinpot, and amounts to theft.

I value The New Yorker’s reporting, but Conde Nast’s customer service is consistently dismissive and unprofessional. Outsourcing or training issues aside, the result is the same: a complete lack of accountability. I’ve canceled my subscription because I no longer trust that future problems will be resolved.

Tried to cancel subscription on the phone and was refused. Said that ( although I pay, wife is the receiver) Will just bank cancel Useless lot Then Received a discount to £19 by post. Again refused online due to existing customer. I am sure this is not legal. Told I cannot cancel subscriptions due to only being payer not receiver. EVEN AT SAME ADDRESS.

This company refuses to cancel my subscription. They make it ridiculously difficult to find a portal and they do not respect requests by email.