CondenastReviews of condenast.com

Predatory auto-subscription practices. The company CLAIMS on their website that they will alert you before charging your card and that they will tell you what you're paying for but they don't. If you get a year digital subscription; they will charge your auto renewal for the price of a print and digital. Customer service emails are incomprehensible and unhelpful.

Will not issue refunds, and I also never received physical copies of my magazines. They have nice customer service specialists, but what a horrible business practice to not refund charges for an upcoming cycle that hasn't even started yet. They said they couldn't give me a refund, then offered me a 50% refund as consolation. So they can but they won't.

Be alert to Conde Nast trial subscriptions or "gift" subscriptions from another vendor. They auto-billed me without warning or authorization, and it took hours to stop the subscription. Customer service is non-existent.

Bought a gift subscription for my daughter and the first edition did not arrive. I’ve been asking for literally months on end and it still hasn’t. Most recent email they asked ME to contact my local distribution centre to ask what happened to it!!! Absolute joke will never buy another subscription. DO NOT SHOP HERE!!

These people are continuing to take money from my bank account despite attempts to unsubscribe. I subscribed a couple of years ago to Wired magazine, to read articles online, not to receive a paper copy. For some reason, I was unable to read articles, even though I'd paid. I tried to unsubscribe a year ago, and after an email and a Skype call thought I had been successful. But no, this year I'm going to be billed again. Numerous attempts to reset my password and to unsubscribe have been unsuccessful (timed out). If I try to log in, I have to enter the customer number as shown on the magazine wrapper. Since I don't get the hard copy version I have no customer number. As an "overseas subscriber" I supposedly have the option to enter my name and address. But the screen that presents doesn't allow me to enter my name and address -- just my customer number. The whole thing is a set up to keep milking your bank account for funds, year after year.

I signed up for Wired last year, because I used to like their magazine (before this experience). After a few months, I decided I wouldn't renew, because money is tight this year. I got a notice from my bank yesterday morning that I'd been charged $79, and went into a panic. Finally I find an email from Wired last month that went to my Spam folder, telling me I'd be charged yesterday. I contacted them, thinking they'd reverse it once I explained the situation. Nope. No refund, they're keeping my money, even though I didn't know it was renewing. I am LIVID! Definitely stay away from this company, terrible customer service. They're obviously very aware their renewal notices go to Spam folders, and count on being able to slip it past you so they can lock you in for another year. When your whole business model is locking people in for a year or more past when they would have wanted to subscribe, your company should cease to exist.

Absolutely appalling customer service. Bought a subscription to Vogue for my daughter for Christmas… so far we’ve still not seen a copy. They told me I’d missed the cut off for December so paid an extra £10(ish) for the back copy of December… they said 7-10 days… then 28 days… still nothing. I’ve called them every week so far and today’s call was another fruitless exercise as I explained that three of my daughter’s friends had received their February issues… nothing they can do but resend…. And it could take 7-10 working days…. Again, They’ll only send anything by THIRD class post… avoid like the plague if I were you. It’s less hassle just buying them from the shop each month.

Love Wired Mag & other products. But it is impossible to even view my subscription plan. The “manage subscription” option loops the user back to a sign in page. You are forced to call customer service. Once you finally reach someone, the call is clearly coming from a faraway country where the call quality is very poor & it is difficult to understand the customer service rep.