ConcertsbycandlelightReviews of concertsbycandlelight.com

Paid for 'B Zone' seats at the 'Dire Straits' event at Newcastle Cathedral, but the view was so obstructed that we couldn't see the stage. Complete waste of money. AVOID!

Yeah not great. No actual real candles 🕯️ believe it or not. Uk tribute acts playing songs to backing tracks. For the price of these tickets ya’d see better in Benidorm.

I have been trying to contact this company ref my tickets which I have not got with only a week to go. I sent a request via their website (no telephone number) a week ago and still I have not had a response this is now urgent and they are not responding and now I am unable to send anything further via their website and have no other way of contacting them DO NOT USE

Absolutely dreadful, Don’t waste your money. The views are woeful so are the act and acoustics. What a waste of money. So disappointed, We bought this as a Christmas present and left 30 mins before the end.

I went to a Christmas by candlelight at St. Albans Cathedral on 18th December. I bought Band A tickets so was sitting in the middle - Row S seats 8 & 9. I couldn’t see anything !! The singers were slightly above the floor by just one step. So were more or less on exactly the same level as me. Which was ridiculous !! Why did they not stand on a proper high up stage ?? If I had bought cheaper seats and sat on either side, I would have at least been able to see TV’s, but because I sat in the middle I couldn’t see a thing and there were no screens or TV’s to watch. I was extremely disappointed !! I could hear them singing, and I enjoyed their voices, however, I might as well have sat outside the cathedral and just listened and I would have saved myself £93 !! Just not worth the price !! I tried to contact them on 2 occasions to discuss the matter with them, but they didn’t bother to reply.

I bought two tickets for the Christmast Concert by Candlelight, which is playing now as I write this. I had to leave the Lichfield Cathedral venue before the show had even started. I had two tickets because I can't go anywhere without a carer. I have serious issues. So I'd bought my Access Card ticket and carer ticket, we had seats on the front row but we never got near them. The people staffing the event were a disgrace. The way we were treated and the angry authoritarian arrogance with which we were put down by these disgusting employees says everything about this event that you need to know. The last time we went to a Candlelight event at the Lichfield Cathedral, earlier this year, we also had a vile experience. Again, we'd booked early and got two front row seats - which I have to have because even with a carer, I cannot be in the middle of a crowd - and two people were in our front row seats and with anger, they claimed that they'd received an email changing their seats to ours. I had to argue them out of our seats, but I was in a stressed condition that I couldn't enjoy the show at all. And all because their staff don't get even close to making sure that people only sit in the seats that are the ones on the tickets they have. But they'd allowed liars to take our seats. Tonight though, we never even got to the front row where our seats were. All because of the way we were treated after we'd got through the door and all we'd tried to do was get to the snack bar, which was empty with no one being served and their staff in vicious patronizing voices with waving arms told us to get out of it. The whole experience, every second, of entering the Cathedral had been unpleasant with not a smile to be seen anywhere on the arrogant authoritarian staff. But without going into detail after detail of what happened, I couldn't stay there and had to go home before things would come to a panic collapse. So that's money I've wasted, time I've wasted, happiness I've wasted. These people just take your money, don't care about what kind of people are used as staff at the events, clearly never set guidelines for their staff to be pleasant, helpful and decent. They just want your money and don't care one jot about you having a safe and pleasant experience. I need a refund for my tickets because of this. But I bet this lot won't even reply to me. I'll update this review if there's ever an update to be had.

Booked tickets for "restricted view" however we had "no view" and were watching on a television, I have written to the company to give them feedback and also asked for compensation however I have not had a reply.Very misleading information when booking tickets,would not book anything with this company again.