ConcernoutReviews of concernout.com

Poor quality and wrong item received. I ordered 3 shirts and a hat. One full month after the order was placed, the items arrived in two separate packages 2 weeks apart without any correspondence so I initially thought I had been short-supplied. Contacted customer service who were unhelpful and insisted that my order had been delivered in full. Eventually the 2nd package arrived and that issue was resolved. I ordered 3 shirts and a hat. The shirts are terribly quality. They will absolutely not be worn in public. They are nothing like their online pictures or descriptions, and I received the wrong hat altogether. Contacted customer service about the wrong hat and was given such a run-around (provide a specific photo of the packaging in which it was delivered which had already been thrown out), and the time it took between email replies, it simply wasn't worth it. The wrong hat went in the trash and I've learned my lesson. Will never buy from this business again.

Reçu après plus de 3 mois, trop tard pour mon concert et en plus se n'est pas le vêtement, se que j'ai commandé c'est un ensemble noir et blanc top à manche bouffi avec la jupe, j'ai reçu uniquement un un top classique rouge et blanc. Rien a voir avec ma commande je déconseille

Super bad!!! It’s a scam!!! I ordered 2 items on jun 30th and just got a package on aug 3rd and one item missing with one item sent with wrong size. In stead of refund money back for the missing item which cost $29.99 they said they will provide voucher for $10!!!!!! What?!!!!!

Habe am 4.7.2026 sowie 6.7.2026 eteas im Shop bestellt und bereits mit Paypal bezahlt. Nach ca 2 Wochen wurden die Bestelungen verschickt. Laut Sendungsverfolgung des Shops kommt die Ware aus den USA, laut Paketverfolgung von Paypal aus China. Egal welche Sendungsnumner man nimmt (Shop oder Paypal), man findet entweder keinen zuständigen Zustelldienst, oder es gibt keine Updates. Das erste Paket wurde dann am 30.Juli 2026 von GLS geliefert. (Hier war ebenfalks die Trackingnummer nicht richtig). Siehe da, von 5 bestellten Artikeln sind nur 2 da, im Shoo wird die Bestellung aber als komplett zugestellt angezeigt. Das 2. Paket liegt laut Shop-Sendungsverlauf in einem Abholshop in einer anderen Stadt in einem anderen Bundesland. Vermute hier ebenfalls GLS, da das andere mit GLS kam. Natürlich wurde hier keine Zustellung versucht und ich habe keinen Abholschein oder funktionierende ID-Track/Sendungsnummer um mich an den Kundenservice wenden zu können. Ich habe mich jetzt an den Kundenservice von concernout.com gewendet und um die richtigen Informationen (Sendungsunternehmen und richzige Sendungsnummern) gebeten. Sowie gefragt, wo dwr Rest von Paket 1 ist. Sollte hier keine Rückmeldung erfolgen, wird der Paypal Käuferschutz eingeschaltet.

it has been 1 month. until now. i havent received my order!

J'ai commandé 2 tshirts femme col V avec sur l'image des motifs brodés. Je reçois les articles 1 mois après ma commande. Et les articles ne sont pas conformes : col rond, et vulgaire impression sur le tshirt. Ne vaut pas 20€ pièce. Ok pour le rembourser mais 9$ sur une commande de 45$

Mucha desinformacion sobre el tiempo de entrega. Aunque preguntara, no me contestaban lo que les preguntaba. El producto no es ni del material ni del color pedido. Y de baja calidad por el precio que tiene. Ademas me cobraron mas dinero del que indicaba en mi pedido. Lo reclame, y aunque me devolvieron dinero, no fue la totalidad de la diferencia.

Absolutely disgraceful customer service. I received a skirt that arrived with oil stains on it. Let me be very clear: this item was supposed to be NEW. Customers pay for new clothing, not clothing that already looks damaged, dirty, or previously mishandled. The real shock, however, came when I contacted customer service. I explained that the skirt had arrived stained and asked for what any reasonable customer would expect—a replacement or a refund. Their response? "You can try and clean it - Thanks." That was it. No apology. No accountability. No concern whatsoever that they had sent a damaged item. Just a dismissive suggestion that I should fix their mistake myself. Why on earth should I be cleaning a brand-new skirt that I paid good money for? I didn't purchase a cleaning project. I purchased a new garment. The audacity of sending out a stained item and then telling the customer to wash it themselves is genuinely unbelievable. What kind of quality control allows oil-stained clothing to be packaged and shipped in the first place? And what kind of customer service department thinks that "try and clean it" is an acceptable response when a customer receives a defective product? This company clearly has no respect for its customers. Instead of taking responsibility for their error, they attempted to push the inconvenience and risk onto me. If I tried to remove the stain and damaged the fabric, who would be responsible then? Apparently not them. I've never encountered such a dismissive and unprofessional response from a retailer. The complete lack of accountability is astonishing. A simple apology and an offer of a replacement or refund would have resolved this situation immediately, but instead they chose to treat a legitimate complaint as if it were an inconvenience. The skirt arrived stained. The customer service was even worse. If this is how the company handles obvious defects, I would strongly advise anyone considering ordering from them to think twice. Save your money and shop somewhere that actually cares about the condition of the products they send out and the customers who buy them.