CompressionsaleReviews of compressionsale.com

Backstory: I've worked in customer service for 6 years now, so I know what it's like and I know a lot of people complain and they're usually difficult customers. This is a genuine warning. DO NOT do business with this company, they provided horrible customer service, and they laughed at me as they did so. I ordered a black Juzo soft 2002 compression stocking with a hip attachment. I have a screenshot of their website which prices this item at 63.19 I paid an extra 3.95 for faster shipping, on August 27, 2016. On August 30th I was sent the item tracking number, however the link did not work, I contacted the company and asked for a working tracking number, and I was told that the item needed to be dyed and then it would ship (makes sense, since it was a black stocking and they're usually beige, no big deal, I'm good.) On September 6th I contact the company for the third time to ask for shipping information, only to be told that the item was delivered an hour ago. Never got that follow up on a tracking number, but whatever, the item was delivered, so I'm understanding, I send a big "Awesome! Thanks!" back. The stocking is beige. Why you would tell me that I don't have shipping info because the item needs to be dyed, and it was never dyed in the first place, is beyond me. But whatever, I'll just exchange it, mistakes happen, I understand you're working with a manufacturer and it didn't come for your company directly. "Quick and Easy Returns" ... Not at all. I submitted an exchange ticket, and was told the following: (This is verbatim including spelling mistakes) "We cam exchnage them to the color black for you, but since black is not a stocked item, it will cost more then the color beige, and once it is ordered, it will take 5-7 days before it will be available to be shipped as the hip attachment needs to be sewn and it needs to be dyed black. The price for the black will be $79.19, would you like to continue with the exchange?" No.. no I would not like to pay more for an item that I have already purchased. SO I called. I was re-read the email and then when I said I understand what is going on, but I don't want to pay more money. The representative responded by saying "What don't you understand, then?" ... What? So I got a little sassy, yes. Because I don't understand how ANY customer service rep in their right mind can EVER justify speaking to a customer that way. Not to mention, ask any previous employer or friend of mine, I'm a saint on the phone. Both as a customer, and as a representative, because I understand that these are people. These are human beings. But I digress, it gets better. I was transferred to the supervisor. He was worse. I was interrupted, told that the order was a custom order, and shouldn't have been listed on the website at all (but it was, and I ordered it, and the company continued on as though my order would honored without notifying me that I'd made a special, more expensive request) and then proceeded to tell me that they would not exchange the item for the same price... I began speaking to a coworker who was sitting beside me, when I hear the supervisor Say "don't talk while I'm talking" and then the call was dropped. I called back and stated that, "I'm sorry the call was dropped," to which the aforementioned supervisor responded, "It wasn't dropped, I hung up on you... and I'll continue to do so as I see fit." Mind you, I've hung up on customers before. For being hateful, cursing, or spewing ignorant speech that just isn't acceptable. I was doing none of this. I was making a reasonable request, clarifying what I was asking for, and being persistent in that I don't pay for a company's mistake. Long story short, all I was offered is store credit for the returned item. Either pay $16 more (not a lot of money but it's the principal of it now) and get what I wanted in the first place, and should have received in the first place, keep the wrong item I have (I'm a pretty dark brown person so I don't want a beige stocking that cost me over $50), or return it and the company that treated me like scum can keep it's money. PLEASE save yourself the trouble. DO NOT ORDER FROM THIS COMPANY. If I can say it a million times, I will. I posted a complaint on fb, of course it was removed, so I currently have a case open with my attorney. I've never felt so disrespected and helpless as I did today. Pay the extra $10 to a company that will value you. UPDATE:***** I wrote an earlier review of the way I was treated after notifying the company that I needed to return an item because it was the incorrect color. I was treated beyond unfairly, and the customer service team did not offer any solutions for me. UNTIL I started a petition, reached out to their third party review company, contacted my attorney, the BBB, the FTC, Mrs. Florida (the ambassador for lymphedema), and blew it up on social media. This is a prime example of a company trying to shut someone up. The following is a PUBLIC response from the company on Trustpilot: "Our #1 goal is your satisfaction. We apologize for what happened. After an investigation it came to our knowledge that manufacturer shipped the wrong item. You can keep the beige pair and black pair was sent out to you at no cost today and will be delivered on Tuesday. If you have anymore questions regarding this please reach out to me directly ***-***-****. Thank you for your patience. Customer advocate Compressionsale.com" In a voicemail, I was also asked to "kindly remove my negative review" why? So others can't see what they're gambling with when they do business with you? I'll acknowledge this. I know the manufacturer sent the wrong item and as far as far as my knowledge goes, that wasn't your fault, that happens sometimes. HOWEVER. When a customer calls to exchange the order for the correct item... Why should they be met with hostility, and a refusal to cooperate? Receiving the incorrect item wasn't my issue, my issue is the way I was spoken to, hung up on, laughed at, and interrupted that ended in the refusal to allow me to return the item, or exchange it for the correct item without paying more money. Rather than repeating "the manufacturer will charge us more, so we have to charge you more." So no. I will not cease or recant until, as I said before, this company releases a public apology for the way it handles consumer complaints, proper action is taken with the customer service supervisor, up to and including termination, and this company becomes accredited with the BBB so that consumers can feel more at ease knowing they're protected. I doubt I'd have gotten such a response if I hadn't gone full blown crazy over gaining justice from this incident. And I know so many others would never take the steps I've taken. So I will not be "shut up" because this needs to be exposed, and we need results. Another representative at the company contacted me later, apologetically and promised me another black stocking, and asked me to keep the beige one. He also mentioned that he'd follow up with me later in the week. (This was two weeks ago) I've received the one black stocking that was already sent, never heard back from the gentleman, and haven't received the other stocking as promised. Still not happy with this company's inability to care for its customers, genuinely.

Easy to use website. I'm always weary of evaluating services that have not been completed. This evaluation applies ONLY to the ordering process & website.

Website is easy to maneuver given the complexity (Brand, compression, size, color) of the merchandise! Well-stocked with specific items.

I was impressed with the selection and prices. Compression socks can be very expensive & it's good to know I can purchase them at a reasonable price.

Fast delivery. My size of compression sock. The two other foot stores that I used to get my 20/30 comp. socks from took weeks to get something that was close to my size but took weeks of wearing to finally conform to my foot. While these are about an inch and a half shorter they still are comfortable from the git-go. I ordered 1 pair to try to see if they fit on 9-1-16. I got them today by U.S.P.S.(9-6-16). I just ordered 3 more pair at a cost of less than 1 pair from the other 2 stores in my area. They're the same brand too. Don't know why a professional store can't get the size I need but it's no problem with Compressionsale. Thanks so much for making my life a little better.

one word "AWESOME"

This company has been very prompt in filling orders and responding to returns. The cheaper brands I have found are not necessarily true to size. They tend to run small.

The exception is that the size, color and quantity options all revert back to the original sets when you leave the page for any reason. For example, clicking the free shipping button shouldn't reset the options. I had entered one pair of black extra large socks. I checked out the free shipping button and then returned to complete the order. The color and quantity stayed the same but size reverted back to Small. I had to do an exchange which required paying an additional $12 or so because the shipping was no longer free and there was a service charge for the return. Otherwise, a great site. I just used it again for another order, but double checked the options before finalizing and checking out.