CompassionReviews of compassion.com

My difficulty has been both with the app and with my attempts to get information from the charity over the phone. The app listed the age of the child I sponsor wrong so I wished her a happy 15th when it was her 16th. I also asked, a while back, to receive letters by post and not through the app but this hasn't happened. It's easy to miss letters on the app. The charity also, a few years ago, increased the monthly amount without making me aware that this was happening. I don't mind the new amount but I do mind not being put on notice of the new amount. I continue to support the sponsored child because obviously I care about her and want her to have support. That said, Compassion as a charity appear to be run in quite a disorganised way, in terms of the sponsor facing administration which is a real shame, given the really good cause they stand for and deliver.

I have sponsored over ten children over the past 20 years and I appreciate how Compassion Int. works with local churches to help release children from poverty; I have no complaints in that. However, the American branch has many issues. The pay to the CEO and top staff is nearly half a million per year, and since 2018 has remained undisclosed. From 2015-2018 it grew by nearly 30% (well above inflation). Customer support does a full profile review every call and requires multiple calls to accomplish simple tasks. Even four years after COVID, they still don't allow personal visits. Compassion Int. spent $1 million a year for exclusive child sponsorship rights with Hillsong which is a waste of money that has no benefit to children as it just hinders other child sponsorship organizations from also participating. They are in it for the money and see other child ministries as competition, rather than achieving the same goals. The blog is less transparent and feels overly sensationalized in its stories compared to the articles posted by other Compassion countries.