Compartes ChocolateReviews of compartes.com

They do not honor lower prices. Purchased a few items from them and within a week after my purchase the same items were 33 percent cheaper on their own website. I called customer service and asked them to honor the lower price. They flat out refused. I will take my future business else as most vendors are willing to accommodate price matches for recent purchases

Placed an order for a gift, filled out their order form with recipient address placed my order, got email that once shipped I would receive tracking, got the tracking that the order was on its way TO ME, not the gift recipient, contacted Compartes they said because I placed the order with Apple Pay it automatically pulls the address of the card holder for the shipping address( they also have a box that you check if it is to get shipped to the card holders address which I DID NOT check as it was to go to the address of the gift person) they said I could contact UPS and change the address, I immediately did that and learned UPS would charge me $16.99 plus $56.72 for a transportation fee, a $71.71 total to have the address changed, no thank you, what poor business practice, so beware if trying to gift through Comparte

This company doesn't answer their phones, respond to voicemails or emails.

Easter order has not arrived yet. Emailed them on the 20th of April to find out why UPS hadn’t received the package 4 days after a request had been made by Compartes. They have not answered me 4 days later. Called today and was told that it would arrive in the time frame I requested. Had no idea that Compartes would sit on an order for at least 4 days before UPS would receive it. Asked for a refund and to cancel the order and was told no. Although past recipients love these chocolates, I will no longer do business with such an unresponsive company.

On February 21 Compartes charged me $92.90. I had not placed that order. After several emails, phone call, tears, begging and pleading they have not refunded me. If I don't hear from them soon, I will have to call the police. It won't help, but at this point I consider them to be greedy and immoral. Ripping off people. I can't afford to lose almost $100.

I placed an order for next-day delivery, on Feb 11th, after confirming that they would be able to deliver next day for arrival before Friday the 14th. I received email confirmation that my order would indeed arrive on Feb 13th, by next day air. The 13th came and went. No chocolates. The 14th came and went and no chocolates had not been delivered still. These were being sent to an Airbnb and the guest was leaving on the 15th so I promptly contacted Compartes to find out where my cholayss were. UPS hadn’t even received the package for shipping. I altered them to the fact that the recipient would no longer be at the address so that they could pull and hold the order (which again they hadn’t shipped yet). No one ever responded to me. 5 days later I have called and left messages, I have sent emails to their customer service, I have reached out via the website. No one has ever responded to me. They then delivered $400 of chocolates 5 days late to unintended strangers. If they didn’t have the products they shouldn’t have taken my order, if they couldn’t deliver in time they shouldn’t have taken my order for next day air, and there is zero excuses for the zero responses I have gotten from their customer service.

I ordered a gift set for Valentines Day, and while they do claim to replace if anything is out of stock, and BELIEVE ME, most everything was. I got nothing I hoped for, all replaced with white chocolate which I don’t care for. Customer service was rude and arrogant. I highly suggest going with another company for your chocolate. As far as taste, mediocre and definitely not worth the price.

Wow. I'm so incredibly disappointed. Ordered choco covered oranges 12/2/2024, and finally just received 12/13/2024. They were boxed in a heavy nice box but what a TOTAL MESS when they arrived. They not only looked HORRIBLE when they arrived but the presentation upon receipt was FAR BELOW anything I would have imagined. Very very disappointed for this "highend" chocolatier. :(