Marly
It was my fisrt time and will probably be the last
It was my fisrt time booking with this company and probably my last. The price was fairly good but now I am asking myself if it was really a good deal. Once I got to the Tampa airport, I was told by the agent that I had to pay for the rental. I mentionned that I had already paid with compareautorentals.com but she could not find it in the system. I called the 1-800 number to sort things out. My first attempt the call could not go through. Same thing for the second call I made. Finally by the 3rd time an agent answered and told me that he would reach the rental company and get it fixed and that I should receive a phone call shortly. That was at 7pm on Monday March 11th. Since it was approching 9 and my 15 month old was tired I went back and paid for the car again since I did not get a call back. On the Tuesday around 4pm i called back spoke to another agent and told here everything that happened. She seemed to be sorry and promised me a call back. We are now Thursday March 14th and it's 11 am and still no call back. I also sent an email yesterday and no reply. Im really tired of waiting and I am afraid that I may never see my money again ..