Jonathan M.
Was sent the wrong holster
Was sent the wrong holster. Customer service is working on it
Comp-Tac® Holsters is devoted to designing and manufacturing the highest quality concealed carry, competition, and tactical holsters on the market. We build with the customer in mind, ensuring fast delivery times, excellent quality, competitive pricing, and attentive customer service to support our community. We take each step of our manufacturing process very seriously, so we fit check every single holster with the actual firearm that it is designed for before it leaves our factory. Comp-Tac® products are user-driven and are designed based on the operational experiences of a wide variety of end users, to include military and law enforcement personnel. In 2018, High Speed Gear® purchased the Comp-Tac® brand and we are proud to be part of the High Speed Gear Products Group. Our holsters work seamlessly with HSGI® and together, our 2 brands offer exceptional quality and innovation that our customers trust and rely on.
Comp-Tac Holsters (comp-tac.com) has 523 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jonathan M.
Was sent the wrong holster. Customer service is working on it
RJR
I have only ordered one holster from them and received it without issue, the quality and fit was good. However, this time I placed an order on 22 November and after not receiving it by 10 January, I called to cancel the order via phone and after being told the order would be cancelled and the money credited back to my account within 2-3 days, it still hasn't happened. You can keep the holster but not my money!
Paul C.
Won't purchase again, since you moved plant your wait times are outrageous. It took almost 3 months to get my order plus when they arrived the leather material is nothing like the older comptacs I've been using, nor is the plastic. Not sure what you need to do to get your product back up to the way it was. But I think there are some efforts to be made.
Response from Comp-Tac HolstersJan 3, 2025
Thank you for your review we understand your frustration with the recent changes and the wait times you experienced. If you are unhappy with your purchase, we do have a 30-day refund policy from the date you receive the order to send that back for a refund. You can email [email protected] and they will be happy to assist you with that return.
Chad R.
Well the order was submitted on 10/1 and I received the order on 12/27. I was not notified or status unless I sent an email asking for it. I get the timing was not great with the new move to Georgia and I provided grace but would have loved for you guys to get ahead of it and been proactive on notifying me of delays. That said the holster is really great.
Response from Comp-Tac HolstersJan 3, 2025
We understand your frustration with the delay in receiving your order. We strive to provide timely delivery and appreciate your understanding regarding the challenges associated with our recent move to Georgia. We are committed to improving our communication processes and ensuring customers are kept informed. We are glad you are satisfied with the holster itself. if there is anything else that we can assist you with please email [email protected].
Steven S.
I ordered my holster on October 3rd and received it in late December. The vendor communicated only once about the delay, on December 10th. Despite running large Black Friday sales and other promotions during this period, I was charged full price. While the quality of the holster is excellent, the overall purchasing experience was disappointing. --- Edit: Sure, there was a disclaimer in the email. Here it is, copied verbatim, mentioning days, not months: "This email is to confirm your order. We are experiencing lead times of 7-10 business days. For CT3's, please allow up to 16 business days. If you have any questions, please reach out to sales[at comptac.com]"
Response from Comp-Tac HolstersJan 2, 2025
Thank you for your research, we did experience delays as we did relocate from Houston to Atlanta and are striving to improve those lead times, we have a disclaimer on order emails and in the shopping cart to let all customers know of our lead times. If there is anything else that we can assist you with, please reach out to [email protected]
William B.
Very slow to ship. Had to email and call several times. Shipping cost very high
Response from Comp-Tac HolstersJan 2, 2025
We understand your frustration with the shipping process. We strive to provide timely service and apologize that your experience did not meet your expectations. We appreciate you bringing this to our attention and will use your feedback to improve our shipping procedures. If there is anything else that we can assist you with, please reach out to [email protected]
Paul
Hello I ordered a holster for a Px4 on 9/30/24. I reached out on 11/10/24 via email… no response. I reached again on 11/19/24 requesting to refund my order… no response. 11/25/24 I get a shipped notification. 12/3/24… I get a holster but it’s for an APX and I send email… no response. I learned that some sort of merger/acquisition/rollup happened with High Speed holsters. I really don’t care, but whoever organized and is leading all this… is unprepared and so is the staff. It’s better to inform your investors that inept leadership will cause them to lose money on their investment and you should do the right thing and tell them you expect to fall short of their expectations so they can have a shot saving these brands…
Response from Comp-Tac HolstersDec 10, 2024
Paul, Thank you for your note and we are sorry to hear about your experience. We take pride in providing our customers a top-notch customer experience and have fallen short here. Please expect a call and email from our team this morning to follow up.
Eric Y.
I ordered a holster and paid extra for the fastest shipping. Because of the move of your shop, I had to wait almost 3 months to get it
Response from Comp-Tac HolstersNov 20, 2024
Thank you for your review, as all orders are made to order with a standard lead time of 8-14 business days (with relocation we do have a 3-4 mth lead time). Shipping speed is based on when the order is completed with manufacturing. I see that your order was placed 9/25 and that order was delivered on 11/2. If there is anything else that we can assist you with, please email [email protected].