Community MovingReviews of communitymove.com

This was the most unprofessional company and untrained employees that I have ever experienced expediting a move that I paid nearly $5000 for. In initial conversations with the aggressive sales representative Danny Barnett, I communicated to him that I was a terminally ill woman who could not lift more than 10 pounds and that my daughter and I would be packing and unpacking all of the boxes. He assured me that their movers were trained and professional and that they would be responsible for the secure transport of all furniture, disassembling and assembling all furniture securely, wrapping it all properly, and transporting it without issue. I expected perhaps some dishes or other things I packed to be broken, and perhaps some small scratches on furniture that could be repaired. This is what happened in reality: Although the contract stated that items would be delivered within 21 days of pick up, Danny told me via email, likely 2-3 days as it is moving season and the office manager told me in writing 7 business days. When the very unprofessional “David” from A&M’s dispatch dept. contacted me after a week, he stated the items would likely arrive in the beginning of the 2nd week and then changed his story to perhaps the end of the second week and then hung up on me. The items were picked up on May 31st and were not delivered until June 10 after 5:00 PM. The items were loaded and unloaded by 4 men (different people in each direction). As the furniture was all supposedly wrapped and disassembled properly by trained movers, I did not see the furniture’s condition prior to delivery. Upon delivery, the lead “mover” said “we have a problem” one time after the other. He had the audacity to ask me to sign for thousands of dollars of broken furniture and said, the movers damaged it when they disassembled and attempted to reassemble it (after 5 minutes they stated that the broken furniture was beyond repair and left pieces of broken furniture all over our home. Our two beds were both destroyed beyond repair. The mattresses (also damaged) were slapped down on the floor with pieces of the beds scattered through the home. The recliner chair was broken, the ice maker was broken, the file cabinet was broken, and all three lamp shades were destroyed. 6 picture frames were damaged, and the following items were missing all together: 2 tablecloths 8 cloth napkins Duvet cover king Duvet insert king King sheet set 2 pillow shams Missing items were all purchased from Pottery Barn, along with the damaged items: King Bed, picture frames, lamp shades and recliner. The ice maker, file cabinet and queen bed were purchased from Amazon. I have attached photos of the damaged items and the replacement cost from the actual vendor and have attached estimates for the missing items listed above. Although the “insurance” is listed as .60 per pound, the company was in breech of contract which states Per contract/order: 126525: “SECTION 1: Liability of Community Moving and Storage is always subject to the minimum valuation of $0.60 per pound per article and in compliance with and subject to the limitations and provisions of 49 CFR Section 375.701(a): - there is no 100% waiver of liability for property transported by carrier. when allowed by law, and subject to 49 cfr section 375.701(a) (a) carrier is not responsible for injury or damage to any fragile article (articles susceptible to breakage or crushing). Unless such fragile articles are both packed and unpacked by its employees and subject to the further conditions that such packing, unpacking or other handling is performed in a grossly negligent manner by Community Moving and Storage.” In the end.. they offered me $96 for $7000 in damage. Don’t use this company. They are frauds, rip people off and steal from them.

This company costs me 1200.00. They tore up some stuff in my previous apartment while moving me. No, I wasn't able to be there because the person who I thought would be there couldn't make it, so they were trusted to be professional on their own. The items that were damaged cost me 1200.00, which was deducted from my security deposit. I informed the company what happened and they ignored it, so beware. If you decide to use them anyway, be sure to get a copy of their insurance. They told me they had insurance and I took their word. Ask for a copy.

Update: Since posting my review, this company has continued to act unethically. They recently attempted to pressure us into signing a retroactive storage contract that was never part of our original agreement — after already taking possession of our belongings. When we refused, they began making new demands and still will not disclose where our items are being stored. This conduct will be part of our formal complaint to the FMCSA, FTC, and the Texas and Illinois Attorneys General. It’s deeply concerning how they continue to take advantage of customers instead of resolving matters in good faith. I strongly advise anyone considering them to avoid this company altogether. Avoid This Company at All Costs — A Nightmare Experience from Start to Finish Our family recently relocated from Dallas to Chicago, and this moving company turned what should have been a smooth transition into one of the most stressful experiences we’ve ever endured. It started with the initial walkthrough. We drove all the way from Chicago back to Dallas just to meet them for it. Despite confirming the appointment, they marked us as a no-show. We received a text at 7:00 AM asking if we were “ready for the 9:30 AM walkthrough.” We replied that we were ready at 8:00 AM, but no one ever came. We have a Blink doorbell, multiple Echo devices, and phones that would have alerted us immediately if anyone had shown up. They didn’t. We even stayed an extra day, called repeatedly, and emailed with no response. Later, they stated they had turned their phones off. To move things forward, we recorded and sent a full video walkthrough to ensure an accurate quote. Someone finally responded, thanked us for the video, and then raised the estimate by $150 without explanation. We were originally quoted $2,500, paid our deposit, and returned to Chicago expecting things to be handled professionally. On moving day, our neighbor (who speaks Spanish) let the movers in and quickly called us, concerned. He overheard the crew talking among themselves about how they were “going to overcharge” us. Moments later, the on-site crew leader called my husband and me — yelling, dismissive, and completely unprofessional — claiming we had “intentionally left things off” the list and tripled the price on the spot. We explained all the steps we took to ensure accuracy, but he refused to listen. After numerous calls, we finally reached a manager who was only slightly calmer but doubled the price and threatened to keep our deposit and leave if we didn’t agree immediately. Our lease was ending that day, and we had no choice but to accept their bait-and-switch tactics under pressure. We were also promised 30 days of free storage in Chicago while waiting for our new home to be ready in October. We confirmed this multiple times. Yet, weeks later, we received a call saying our belongings had already arrived in Chicago and they would “leave everything outside the construction site” unless we accepted early delivery or paid thousands more in storage and delivery fees. Their new demand? An additional $4,000. We now have to pay them extra for storage and find another company to deliver our items. They’re asking for an additional $4,000, while Midway Moving quoted us $1,050 for five hours and three movers to move our items out of storage and into our new home. We also discovered that we are not allowed to know where our storage unit is located until we pay them an extra $350 for an additional “storage fee.” At this point, we realized the entire process had been built on lies, intimidation, and manipulation. This company preys on people during vulnerable transitions, and their business practices are unethical and deceptive. We’ve moved professionally before and have never experienced anything close to this level of dishonesty, disorganization, and outright exploitation. Do not use this company under any circumstances. Save yourself the stress, the money, and the heartache.

Horrible unless you want a run around when they damage your furniture go somewhere else I was assured I was dealing with a reputable company, my items were insured Movers showed up did not ask to review the furniture before loading kept shoving an iPad under my nose for signature when they loaded and unloaded. I didn’t expect it to be my responsibility to take before photos I assumed they would do that to cover themselves I was stressed as we were selling one home and buying another When they unloaded I saw my beautiful mahogany sleigh headboard had gouges in it Lead mover admitted it had to have been done during the move as he had wrapped it himself he took photos and said I’d be contacted What a joke that was In July they push you off to a claims mediator who asks for information and documents you provide them they say the claim has been approved contact the company when you do they tell you they don’t have anything and try to direct you back to the mediator then on the site they state they won’t accept information on a Zip drive email etc so I don’t know if they want you to walk it to the home office or what They basically they just keep dragging you along hoping you go away I’ve been fighting with them since July it’s October I have photos documenting the bed in the listing photo and on the day they delivered what more should I have needed to send

Avoid this company at all costs! They are worst movers in Dallas. They damaged by new home as you can see in the photos. Completely unprofessional and didn't show up on time. I even filed a claim and their support team kept saying lies for a month only to deny the claim in the end. Go elsewhere and avoid this nightmare of a company!!