CommonReviews of common.com

This property has 481 units and charges $15.00 a month for trash maintenance. In a year, each occupied unit pays $180 for trash, plus a $5.00 convenient fee. The Wayland property earns approximately $115,440 a year in trash fee charges. Each occupied unit also pays $2.00 a month for pest treatment. Pest treatment services is ONLY provided upon request by submitting a 'Maintenance Request' via Common Living website. The Wayland property earns approximately $11, 544 a year on pest control fees charges. After calculations, that is a whopping $126,984 a year on trash and pest treatment fees ALONE. The Wayland is ran by Common Living who took over in early 2021, and have many onsight maintenance staff living in the property at a discounted rent price so they can oversee these simple maintenance necessities with Covid and all. However, they dont and produce the bare minimal. Attached are picture evidence of daily and weekly basis negligence from the maintenance department (images uploaded on Google review). Utterly unsanitary and beyond unprofessional. As a resident since 2019, this will be the first company to cause a huge decline on my quality of life here at The Wayland. Ofcourse, let's not forget the $500 increase on my rent plus $100 of utility increase for this year. For any potential intrestes in wanting to lease with Common Living. If the simple things are not met, like cleanliness. Imagine the bigger picture. It will probably cost you more than whatever illusion a leasing agent may try to sell or glamor you.

If you’re weighing the pros and cons of leasing from Common, I have a warning for you: Ignore their snazzy ads and trust every doubt you have about them. It’s a cartoonishly incompetent organization that constantly seems like it’s about to have a WeWork-style implosion. Are you worried they’ll place you in an apartment with somebody dangerous? It’s possible. If they do, they’ll likely make it impossible for you to move to a different apartment or get out of your lease without paying 3 months rent. Are you worried about building safety? You should be. Many Common buildings use electronic locks with codes that aren’t changed when residents move in and out. That basically means any former resident or person who received the code can freely enter your apartment. Are you worried Common will lease you a room that’s unavailable or already has somebody living in it? I witnessed this happen in my building by meeting a woman on my doorstep who was in distress because she couldn’t move into her room on the day her lease started. She and her belongings spent hours in my living room trying to speak to a Common representative in order to find out why she couldn’t move in. After countless attempts to reach them by phone and email, she learned that the room she was set to start leasing already had somebody living in it. Are you worried your apartment won’t look like what they show you on a virtual tour? Once again, enitrely possible. Count on many of the things you can’t see on a virtual tour to be broken. The HVAC and intercom systems in my building were broken for months and Common totally dragged their feet in fixing it. Are you worried Common will ignore your repair requests? This is a feature – not a glitch – of Common’s Member Support team. Instead of addressing your requests in good faith, their member support agents will put you through an endless loop of “syncing up,” “reaching out” and “touching base” that ultimately leads to nothing. Common’s Member Support team is purposely designed to be inaccessible. They have no direct phone number or email besides members@common. com. They also routinely close out tickets that haven’t been resolved. Are you worried Common will make errors with billing? I personally experienced this and you should be wary. You’ll likely also need to fight to get any money back even if they make consecutive errors. Don’t use auto-pay for your rent, they regularly pull sleazy moves like withdrawing more than you owe and then promise to apply it to a future months’ rent. Are you worried they’ll fall short on delivering the many amenities they promise? Count on it. During my lease, they closed amenity rooms and missed supply deliveries. And lastly, are you worried they’ll abruptly terminate your lease and make you find a new home on a timeline that doesn’t suit you at all? That probably didn’t cross your mind, but it should because Common abruptly terminated leases for about 50 residents of my former building (they’re also so incompetent that they also accidentally sent me a renewal offer in the middle of trying to kick me to the curb). Just in case there are any building owners reading this, Havemeyer isn't the first building Common has lost and it seems like they'll probably lose more if they continue being incompetent property managers. Of course, that’s just my personal experience with Common, but be assured that it’s systemic across the company. Before signing a lease, look up the Daily Beast story that captures the many (but not all) ways Common fails its residents. I also understand that this review is competing alongside many reviews that paint the opposite picture of Common. I hope those residents had a better experience than I did, but understand that those reviews are likely the result of Common pestering residents to post positive reviews for after they do the bare minimum. By the way, if there’s a member support staffer reading this review, I’m not interested in you responding with an insincere apology. I know you've read this review, so take some ownership for your sleaziness before you make this company implode.

Not only was Common literally the worst property management I have ever worked with, they kicked myself and my suitemates out of our home with 16 days notice because they 'lost the lease with the building owner'. I moved out 42 days ago and have yet to receive the concession they offered me (about $1200, less than half of the expenses I accrued because of them) but now, I have no savings account or safety net to fall back on because they still haven't gotten me the money.

I lived at a common property and was placed with addicts. After informing Common that living conditions were unsafe and people were breaking into my apt., Common did absolutely nothing. I’m addition common is extremely slow at responding to requests for repairs and will ignore messages for days weeks months. They are horrible at customer service and will not allow for any phone calls. Only support tickets. System is extremely faulty. Wifi outages are very common, cleaning days and restocking supplies is commonly missed. If you value your safety I wouldn’t live at any Common property. There is very little done on Commons end to ensure the safety of people in their units.

CONS There is no screening done on the individuals that come into the homes. There were precautions at one point, but no longer. I moved to Common Melrose for a community as a new comer to LA. This was a massive damper on such an amazing city and a huge part of my experience. If you are in danger or feeling uncomfortable (which you most likely will be) in your home at Common Melrose you are just trapped in a bad situation with no help or assistance from management. Over the past 6 months I have lived with a rapist. He sexually assaulted someone in my home, and after 3 months of in depth emails warning Common about the dangers of this person nothing was ever done. He wasn't even a tenant and they still couldn't keep him off of our property. In addition to that terrible experience, another terrible and abusive person moved in. One quick google search reveals our new suite mate has a criminal record. He was even transferred into our home after lease and conduct violations at his previous Common residence. Not only does he verbally assault everyone in the house.. he's extremely violent. In addition to being violent this individual has stalker like tendencies. Stay away from suite 2. 6 months into abuse of multiple individuals this tenants is still in the home without a current lease. Common will feed you false information until you're forced to leave and then replace you with the next tenant that's desperate enough to stay and deal with their lack of intelligence and care. Unfortunately Common has failed to enforce the rules and lease agreements of the house. If you move into Common cross your fingers that you get lucky with your suite mates, or you will be stuck with dangerous people creating an extremely uncomfortable living environment. If you don't care about your safety.. Common Melrose is for you. Pretty on the outside and quite different on the inside. After all of these reported issues, the only suggestion or guidance from Common was for me to leave and find another place to live. Under old and new management this company has failed its tenants at Common Melrose. Since the company doesn't enforce the contracts that everyone signs be prepared for a pretty neglected apartment. Pros Location Beautifully designed Home

My husband and I both scheduled an appt to see apartments for my sim who is returning to the country. His was Wednesday at 10:30 and mine was Thursday at 1:30. He called the day of the j yet ire to tell me it never happened. They never called and he never received an Invite for the virtual tour. On my day I also never received the proper communication for my tour. I called the number +1 (888) 956-9021 where I was hung up on at least 5 times. Yes. Hung up on when I called to find out what happened. I was told by each customer service/or sales rep that I needed to speak to Sabrina because my appt had not been confirmed. How can this be I asked, when I received multiple emails and a text about confirming and always followed the link, pressed the confirm button, and received the confirmation message. I also received a canceled appt text and email while on the phone with my first rep. Anytime I challenged them with a question that makes sense regarding customer service, they hung up. FINALLY, I spoke to someone with compassion who told me my appt had been confirmed, yet he did not know why I hadn’t received the google meet. He stayed on with while attempting to send the text and email of my google meeting, which unsurprisingly I never received. After reading all the disappointing treatment of other customers, I now know that Common Living is not legit. Yes they do rent apartments. But when you are not treated with respect, why should they continue to get your money. They will never get a dime from me, my family, or my friends. Hopefully they won’t get your money either. ****UPDATE*** As a result of the message I received from Common as feedback from my review, I have followed up with the email they included. I have very little faith that they will respond, but decided to follow through to continue giving those looking into this company the real deal. We shall see how long it takes for them to respond, if they are able to actually follow through with any schedule appts, and if they actually follow through with any protocol for any apartments available. I will keep you posted. ******Final Update****** Just to finalize my review of the Common brand, I followed through with the link that was provided to me in their response to my first review. AS EXPECTED, no one responded. This company is a complete waste of your time. Find another company to rent from. Please do not support this kind of treatment. If you do, they will only continue.

After an exhausting apartment search, I leased a dwelling from Common for my son who has been living in Brooklyn, There was some confusion about the lease: my wife is an attorney and she had not seen what is apparently a kind of group lease with misleading termination dates.The "rental agent" was a young person who could not explain it, either. Apparently these young agents report to a real licensed agent in the home office with whom we never got to communicate. My son moved in and was happy with the accommodations. Three weeks later Common informed him and his roommates they would have to move within a few weeks. Common had sold the building. They offered them other properties, some in a similar price range, some higher, but obviously not in the same location. I am still trying to figure out how to get our security deposit back. The phone number for Common is voicemail, "visit our website", etc. In my experience they have effectively insulated themselves from direct communication from the public. Our experience with two previous landlords was quite positive. They had a real receptionist answering the phone. They provided email addresses and responded promptly. They refunded security deposits within the time frame required by New York law. The property was fine but I would never trust Common or their business model again.

I am LIVID. After patiently enduring being ignored for months, I wrote a review outlining the various problems I’ve encountered while living here. After being told to “email common member services” in a reply, despite my post’s statement that I have been mostly ignored through email, Common seemed to have addressed every issue I was currently facing at the time. Because of this, I took down my review, as it seemed as though they were finally following through on their end of the lease (turning on AC, bringing supplies, sending renewal offer, etc.). However, shortly after removing my review, Common called me rescinding my renewal offer and raising it, despite having TWO emails confirming the prices of the different leasing terms. I could go on about the treatment we have received here, but I will keep it short: you have to fight and beg for them to hold up their end of the lease, and it’s a constant battle. I should not be this stressed out by the place that I live. The lack of communication is astounding and the staff does not care at all