CommonReviews of common.com

Common has a creepy maintenance man that continues to enter my apartment illegally. I do not have any roommates so I tend to be in the apartment naked. As I entered my kitchen after my shower I was terrified to see the maintenance man leaving my apartment. My complaint about this horrifying activity so far has gone unanswered. This would be perhaps the fourth or fifth time this has happened.

BAD MANAGEMENT. I got charged almost 300$ more than my rent price for electricity and when I complained they reversed my payment and charged me a late fee!!!!! For something they did wrong

Comically inept. I was given a mailbox key to my neighbor’s mailbox when I moved in, and when I complained that I could not receive my mail they copied the same key to my neighbor’s mailbox and brought it to me five times over the course of two months. They don’t perform maintenance either. We have active red mold due to leaks that Common won’t fix. We also don’t have heat, as they upgraded the unit’s ancient baseboard heaters with incomprehensible thermostats that have left wires exposed and the heat system unusable. They also ignore your preferred method of payment, and saddle you with exorbitant credit card fees even when they have a checking account on file. This is a terrible company run by terrible people who should lose their licenses to rent property. Save yourself the hassle and look anywhere else.

Ready to live in a moldy frat dorm? Welcome to Common! Where you pay upwards of $2200 a month to be immediately greeted by the smell of moldy air (the AC is moldy and every breath you take is noxious), your bathroom floor constantly has smears of you know what (no joke), your kitchen is unusuable due to the amount of sticky rotting chunks and smears of food in all corners of the pantry and old sticky utensils, your packages and mail are consistently stolen (with no help or responsibility from management), your couch and rugs are yellowing/brown from the dirt and use, your roommates hoard the toilet paper like a war because common does not supply it for weeks at a time, and your security deposits are stolen. On top of that, be ready for weird and inconsiderate roommates who will throw parties and bring random people home monday through sunday at any hour of the day or night. If you have ANY other option- and I do mean ANY- you are better off taking that. Do not fall for their traps- my experience was actually in one of the most expensive, “nicest” Commons (common Marcy) so I can’t imagine how the other commons are like. Do NOT trust the photos- you’ll be fooled by the edited, clean-looking common areas and big windows but trust me. I am saving you. I just moved out as my lease ended and they refuse to return part of my entire security deposit because of normal wear and tear- BEWARE OF COMMON!!! Do NOT make the same mistake I did!!

A lot of hidden fees that were not mentioned during the first virtual tour even though I explicitely inquired about them. After paying the reservation fee and learning that there was a "move-in fee", I was told that they would not accept my bank account statement although my funds were sufficient and that I could either pay the rent for the whole period upfront without actually ever having seen the place or alternatively pay a monthly fee to a third-party company. Eventually, I decided to step back from my reservation which made me loose my reservation fee. During the process, the company reached out to me via several different emails and about 5 different phone numbers exerting pressure to close the deal. All in all the customer account manager appeared to be very dishonest and the whole experience was unpleasant, intransparent, and frustrating.

Common is the worst company you can work with. They will try to trick you into a higher price. They will not listen to your concerns. I had a crazy roommate who was threatening me and they did NOTHING. Also none of the rooms in DC have locks. They will not doing anything about the rules they set when people violate them. My packages were stolen, and they over charge you with no refunds. Worst company in the world.

If you decide to rent with common after reading all the bad reviews then that really is on you. Do not and I repeat do NOT allow desperation to keep you in a bad lease, stuck with bad management, and $1000s of dollars siphoned out of your pocket. I paid an application fee back in April with common. But after they “made a mistake” by telling me a lower rent amount during the tour then attempting to discreetly write in a higher amount in the lease agreement afterwards, I was promised my application fee would be returned. It has now been 5 months with nothing but empty promises, putting me on hold for hours on end, and hanging up on me! I have threatened to sue and I was hung up on immediately. They have filed fake support tickets and sent useless emails. The man behind it all (the agent who made the mistake) has blocked my number. I will report this company to the police if it comes to that. They are probably betting that I won’t dispute the charge or will get tired of reaching out to retrieve my money. I can only thank God I didn’t pay thousands in rent before the crap hit the fan. YOURE BETTER OFF WITH AIR BNB. Do not even dare take a chance with this company because you will not be the lucky one.

My dishwasher leaks every time I attempt to use it. I put in a request for it to be fixed and didn’t hear back for weeks about it. I was then told that it had already been serviced, but when I went to use it it still leaked.