CommonReviews of common.com

Kayla’s level of professionalism is beyond definition but I will try. I have toured this particular property with Kayla several times. Each time I have had both significant professional and personal life changes. For each tour she has personally curated a list of floor plans that catered to my needs and interests. She has great up-sale skills as well. Anytime I picked a unit she would show me units that were in the same ball park price wise or square footage wise. This allowed me to look at the wide rage of possibilities and plan for my future self. Each visit was centered upon me looking for a place for just me and my dog. Eventually my girlfriend caught the bug and decided to break her lease at another property. I’m happy to say that the both of us will now be moving into a one bedroom unit together. Remarkable because I originally started this journey looking for a studio unit. The conversation started with 300+ square foot unit and ended at 700+ square foot unit. Thank Kayla for your patience and level of care.

Very quick and professional!

Wrote two support tickets about failing equipment in a shared apartment, both were repaired within three days without any problems. Generally, Common at Broadridge offers a great place to live in.

I spent years as a customer service specialist and can confidently say that Rachelle provided the best customer service I have ever received. From our first interaction, Rachelle exhibited excellent communication skills, confirming the problem I was experiencing and clearly explaining how and when the problem would be resolved. In all our interactions Rachelle remained professional while also expressing genuine care and concern for the frustration I was experiencing. Rachelle’s exemplary handling of our interactions rapidly changed my mood and sentiment from frustrated to grateful which lasted through the resolution of my issue as Rachelle had indicated it would be resolved. Rachelle is a genuine asset to the customer service team and I can only hope is put in a position where other’s can learn from Rachelle’s fantastic customer service skills.

The person that helped us, Jessil, was fantastic! She was kind, understanding, and got us the help we needed fast. We would recommend her customer support to anyone who needs assistance quickly, and who wants to feel like they are understood and being cared for.

From Tyrell and John to every person I came into contact with, was knowledgeable, had answer for all situation that might come up and solve them in a timely matter. I felt great about whole process.

The high-tech, Cleanliness, tenant support, and most of all the price.

A shout out to Kaye for helping me solve a problem in the unit in a timely manner.