CommonReviews of common.com

Mariah the, member support specialist, was very kind and helpful with her prompt responses!

Archolo was super communicative and efficient. One of the beat common employees. Helpful, thoughtful and thorough. What more could you ask for?!

Layne part of the Member Support Specialist team was a huge help and always responded swiftly and with great answers to my questions

Wasn’t a great process

I am writing this review to acknowledge the amazing customer service and humanity of Archolo and how he worked to resolve a very difficult situation. My son, Josh Dominguez, had no AC in his apartment in NYC on 103rd and Madison. My wife and I were unable to get in touch with anyone in the office and were growing more and more concerned about the heart in the city. We called one evening at Archolo answered the phone. Archolo stayed with us on the phone and with this issue for two days until it was resolved. He even called us back one night when he was sick. Today my son has AC and his windows are open because of Archolo. He is an amazing employee and I anyone who lives at Common Living in NYC is better today because you have someone like Archolo working hard for you. I intend to take him for lunch of dinner if I am ever in NYC as a thank you for taking such great care of our son.

Great Experience with Cody! Cody Prescott Kindle from i5 Union Market was super enthusiastic and welcoming when I toured yesterday! He gave me a thorough tour and answered any and all questions that I had.

incredible customer service! Just moved into i5 in DC and cody was super helpful through the entire process from touring, signing my lease to actually moving in and getting settled. Was my go to person for the whole experience

While there were some hiccups with the "digital-first" experience, the UX was fairly nice. I will not be elaborating on those hiccups in this review. I give 5 stars for the fantastic service Nicole provided today in helping me book a virtual tour. She offered to move the appointment forward, which was greatly appreciated. Her overall demeanor was welcoming and unfortunately the "digital-first" approach didn't offer a way to leave feedback so I decided to put it here hoping her supervisor or someone on her team sees this. DISCLAIMER -- I am in the process of renting and can not attest for the quality of life that living in a Common unit provides.