CommonReviews of common.com

Cell phone service and wifi doesn’t even reach to my room at The Clifton. The most ‘common’ thing at Common are Roommate issues. Common is very unresponsive when billing issues arise and the online payment portal erases payment history. All of the on site building staff are wonderful but aside from that, do not be drawn in by the flexible leases and furnished apartments. It’s a horrible experience.

I was not informed a roommate would be moving in with a cat. Very inconsiderate of my allergies and safety for my health. Lack of communication is very disappointing

i love living here but it is nearly impossible to reach a representative. my calls are always sent to a call center in the philippines.

My experience at Common Webster has been iffy. I do appreciate Common answering most of my emails, which other landlords have not done. I also appreciate the cleaning crew for cleaning up all the mess the tenants there left over weekends. Also I think it’s at a good price point for what you get. I mostly had problems with other tenants who leave messes behind and seem to have emotional problems. Some girl bent my plug there and some guy wanted to pick a fight over fridge spots. Also the manager at this complex once sent me a threatening voicemail about subletting, when I had permission to sublet from Common. Also, I haven’t received my security deposit back and it has been over 21 days, which is against CA law. Update: It took them 3 months to return my deposit.

The best thing I can compare Common to is communism. Great in theory- disastrous in practice. If: you are dirt poor, don't mind getting your stuff stolen in the common area, can handle late and inconsistent replies to urgent emails, and love marble countertop kitchens with close proximity to a metro --- THIS is your place. If not, find a roommate and swallow the pill of choosing to live in one of the most expensive cities in the country. It's called adulting. And you wont find that here, because humans don't actually run this place, a faceless corporate agenda does; that has no customer service phone number, and no one behind the wheel. The website looks great, but swipe left.

I paid $600 for a two-week hold on an apartment. I was approved, but Common has failed to answer the phone or return my calls. They instead sent me a least and told me I had two days to sign it, even though I spent $600 on a two-week hold. I also have not seen the unit yet. I signed up for a virtual tour and the date and time of the tour came, no one from Common contacted me or showed me the unit. They have not contacted me to reschedule. I have emailed and called with no response. I simply have questions about the apartment before signing the lease and would like to see it since they have failed to show me the virtual tour that I have signed up for. I would just like to get my questions answered so that I may move in.

I'm writing this because for more than a year, I was responsible for paying my daughter's rent from an inheritance trust. I sent actual old-fashioned checks by USPS 2-day priority. I had few problems initially, but my daughter would sometimes get a rent due letter more than a week after I sent a check. Common said not to worry, and eventually found those checks in their offices. Common claims that checks I sent by the same method for April, May, and June 2021 of this year were never received, so I sent those payments, plus the payment for July via overnight FedEx, sending the tracking info to finance/collections at Common, and asking them to call me when they received payment. I had to remind them on the day the package was received to tell me it had gotten there. They did in fact receive the FedEx parcel, and I have email confirmation of receipt. This was on June 10 or 11. I have been checking every day to determine if that payment has been deposited. Today is July 15, the payment has yet to clear the account. This is worse than poor customer service; this is a poor business practice. Meanwhile, my daughter has received more late rent notices on payment that has already been tendered. I don't see how these people stay in business. Our questions go unanswered, and I can't close the trust account. No one ever writes or calls us back.

My goodness when it got bad it got really bad common allowed someone with a dog to live in one of the spaces because of an emotional support documentation well now the dog and pissed and shitted on other suitemates property people have stepped in dog poop. What does common do about it tell you to confront your roommate and they feel they shouldn’t get involved. Well as if I haven’t already done that among others who live with us. There also was a period when there was no cleaning for months.The weekly cleaning provides not so weekly went months without proper cleaning done and even after emails were sent out nothings changed until maybe 3 months in and it took a very large group effort. We were promised compensation for the allocated cost in rent for cleaning that was missed. For the record nothing was done prior to the break of no cleaning or after. Only after we wrote a group email saying that we wanted the cleaning fee deducted from our rent as there was no cleaning or notice of no cleaning was given during the occurrence. Even though they said they would settle something for the missed cleaning nothing was done. Whenever you have any issue while staying at commons you should expect to get a very stale email in return to them telling you about your concerns. Prepare to wait for a very dull message back from common telling you to read their suggested guidelines and figure out any issue you have on your own. I’ve had a roommate drinks bottle of liquor from my personal cabinet use my bathroom products and openly saying that to me I told common and they said they were sorry to hear that. They will do nothing to help you even if the person you live with is absolutely unstable and causing issue with a multitude of people. Lying leaving dishes in the sink and tissue in the bathroom floor and empty tissue rolls on the holder nasty hair brush on the bathroom sink hair spray and flat irons in common area. This mate verbally attacked me and other mates by yelling and swearing across the room or serial texting while insulting and demanding order. I even shared screenshots of it and common did nothing.