CommonReviews of common.com

Was charged for rent twice. Have been waiting for a week to get a call or meaningful email to help rectify the overcharge. I’ve called multiple times and the best they can do is tell me someone will get back to me. No dates. No commitments. The lack of customer support is disappointing.

Worst place I have ever lived. Stay away from Stella by Common. They dont care about their tenets. Startup trying to squeeze pennies from tenets after raise.

I've recently moved out of Common Summit on Capitol Hill. I'm disappointed with how Common is handling legal work and interfacing with tenants. First, I advice anyone who's living here to make sure to watch your packages and delivery very closely, especially for larger items. Common "signed" for my Amazon bookshelf (which is laughable since there is no leasing office and my building manager has a track record for being a no-show, we very later learnt that he quit and there was no announcement so people were flustered for many months). It was a $85 bookshelf and Common said "they checked the security cameras". This little of an accountability is upsetting, and it also speaks for security within the building with regards to stealing. Second, after moving out Common does not want to give back my security deposit and I wanted to know why, but the response was lackluster and I feel like legally, we as tenants get very little perspective into what goes behind the scenes and are forced to accept that our money just evaporates based on the whims on the team. As someone working at a start-up that values our customers' trust, this kind of work ethic just rubs me the wrong way. That being said, my customer success manager, Tom Ahern, has been wonderful throughout my stay and extremely supportive and polite. In addition, security issues aside, the building was quiet and the neighbors were pleasant. I will say not having leasing office on the location is a huge downside as no one will be accountable from Common's side, and they'll place all the liability and onus to find out what's wrong on you, the tenant without legal support. Another thing that was poor for me is that the team is based out of Eastern time, which makes it difficult for west coast customers to come in contact with anyone. Building Wifi was non-existent and I feel like Common should not be falsely advertising perks when it does not provide well for. For the price it's asking, I just don't think it's worth it. There are plenty of other places in Capitol Hill that cost less price per square foot, with better long term accountability from the landlords. I suggest paying a bit more (or less!) for a peace of mind. The whole process trying to move out and get my money back feels lonely and unsupportive, and while I am absolutely in a position to pay what Common is asking for, I'd like to get my justice and understand exactly what the problem is, instead of being threatened to be sent to debt collectors CONSTANTLY. Common is a company with an entire legal team, and you are just...you. Renter's rights is pretty much a joke to them and I wish I've gotten more clarity from their Customer Support, Finance and Legal team. It's important to propagate good customer support culture to facilitate better word of mouth marketing, and I implore Common to invest a bit more time into this.

Bad first impression. Seem unprofessional. I've been trying to schedule a virtual apt viewing. Spoke with someone who couldn't answer alot of my questions. Told someone would reach out to confirm appt but nobody ever did

Was excited when I came across this business model and thought it would make my move to Chicago a simple transition. However, it has been anything but...for starters, the building wasn't ready to move in, filled with post-construction debris and no hot water. The entry system was not working, delivery code wasn't programmed as given at move-in so all shipments were missed. More importantly USPS didn't have access so mail wasn't delivered for weeks...So much for a smooth and easy transition to a new city! Also, the a/c was out for about a week after they got the hot water fixed which took about 4 days...There were a few other miscellaneous issues as well, but trying to communicate with Common Support was like pulling teeth...or maybe a ghost town cause no one got back to me promptly, you'd call the answering service or use the app to create a ticket only to never hear back for days and sometimes not at all. Most recently, I received multiple emails daily notifying my rent wasn't paid, but when trying to pay in the portal there was no access to do so, but yet somehow they still charged my card that was on file from when I was paying move-in expenses...I asked for some clarity, and all I got was an email saying "all is well" and no explanation...I guess wanting to know how I'm being charged was too much of an ask...bottom line don't move here if you are expecting the Common back office to communicate in a timely and reasonable fashion. Customer service is not their priority. That's why the only contact you have is for an answering service and/or emails...both of which can easily be tooled to avoid speaking with members and pass them and their concerns off to the next person.

This company took over the management of the apartment complex that I live at- Stella in Marina Del Rey. So far, they have no apartment manager, its dirtier in the elevators and hallways, they violate LA County and City law, and worst of all you can't talk to a person here about rent. You have to do everything online via Zoom or Skype. Its not customer friendly at all. I give 1 star. They also are advertising that they support healthcare professionals such as myself but this a sham. Shame on them for the exploitation.