CommonReviews of common.com

I placed a $600 hold May 1 on a unit in Seattle. It is now June 1, and I have yet to receive my lease or information on actually moving in after my application was approved May 25th for a May 27th move in. Rex with Common failed to make two phone appointments I scheduled. I have called the emergency line multiple times with concerns, as I have had to pay out of pocket for a hotel and extend it, due to the fact Common has failed to provide my lease. Their on boarding link errored out on May 25th(and still is erroring out), and Rex sent threatening emails saying that if the on boarding was not completed, the entire application would be canceled. I have asked for a resolution in a timely manner, only to be met with literally no response, and as a result have to go into further debt while stuck in limbo. I feel my rights have been violated, and I feel scammed out of $600, and I still need to secure housing. Common has compromised my physical safety as a result, for the hotels I can barely afford on my credit card in the area of Seattle are not safe, and I am still awaiting an update on my move-in for my unit, which was promised when my application was approved May 25th. If you are a single female, I would be careful, for I am not sure if I have been taken advantage of, and it feels like it. Common has caused me immense financial strain, been unprofessional and not responded to me, and they have compromised my financial security. They have yet to provide my lease or move-in date, and I am still stuck extending a hotel. 30 Days is absurd for an application for a micro apartment.

It was great living at common Clifton In D.C. their service is getting worse, not clifton building, only Common service. They provided weekly shared supplies as promised when i first signed the lease then now they significantly reduced both quality and quality of the products. Instead of weekly supplies, now they deliver monthly supplies. Paper towels and toilet papers are like from dollar tree store. They provided cheap laundry pods. They now supply worst liquid laundry detergent every three months, I feel like it’s just water and we ended up buying our tide laundry pods. They always deliver late. They didn’t deliver the supplies this month and no single word from them. I asked them to get reimbursement for the products we have to buy because they didn’t deliver it but they refused to give us money back and promised to deliver on time next month. REALLY!!!! I never trust them and won’t join them again. I been with JuneHomes and they provide similar service. bungalow is also good. If you don’t believe, check shared good section in membership agreement. They have right to refuse giving you shared supplies. BE CAREFUL!!! It is a trap in their membership agreement. Read it carefully before you decide to sign the lease.

I am in contact right now with my bank and trying to reverse the application fee that was paid to Common in lieu of the leasing team not calling me within the 24 hour period when my files was sent to them. Unfortunately, my bank has said that because it's a service fee, they were unable to do anything at their end to reverse the process. It would serve as a reminder for me in the future not to process application fees with any property management companies like Common, as they only care about their greed for keeping fees like 280.00 and a very strict window with processing financial documents and other information related to the prospective renter. I was pretty much lured into the convenience and peace of mind that Common was projecting into costumers and if anything, I would like to keep in mind that posting this message would serve as a warning to other people not to forego their rights once they tried to set up their application with Common.

If I could give it 0 stars I would. Do yourselves a favor and do not use this service. They are completely unprofessional with their communication and follow up. I was promised to see an in person apartment with an agent from the service, and without my consent the appointment was canceled and by the time I walked all the way over to the agreed upon location, no one was there. I emailed five times and called four times, no response. When I did finally get a hold of an agent, who herself was nice, she told me that unfortunately one of the agents I originally booked a showing with promised in person tours that couldn’t happen. Hoping no one has to deal with the unprofessionalism that I did.

Common SCAMMED me. Leasing agent promised me $500 gift card and I still havent received it - its been more than 7 months The rooms are small and no sunlight

It is impossible to contact this company. All you get are autoreply marketing emails. It's a loop that tells you to schedule another tour (there are never any available anyways) and asking you to answer the same questions you have already answered several times before. I've been trying to get an application from them for weeks because they are one of the only places in Jersey City that offer shorter leases.

I had a terrible experience with this company from the beginning. Starting the application process requires you to give away all your rights as a consumer, as the "Terms of Service" say (.../terms-of-service/), so be careful and read those before even trying to do business with them. No matter the result of your application, or even if you fail to complete all this process in the next 24 hours (per the terms), they are not even obligated to give you a response and they can keep all the money asked upfront. I filed different fraud reports (BBB, FTC, OAG, etc.) against this company and its shoddy practices, but you lose everything by accepting their "terms". Finally, this company is extremely unresponsive and fails to commit to an agreeable compromise to solve these problems. I can't imagine how their tenants experience this lack of consumer rights for a "Paid Service" with zero obligations and liabilities. The best decision I made was not making business with them and avoiding this lack of professionalism. So bad, that I checked their application process again and they keep changing their terms to mask the myriad of mistakes they have on a daily basis.

Common is a scam. They try to lure you in with nice looking apartments, but these are all old, staged pictures. They will slowly take away all of your amenities and replace the Common goods with very cheap versions (i.e. scratchy toilet paper, non-absorbent paper towels.) During the last 5 months of my lease the shower didn't work and the water pressure and hot water in the kitchen barely worked. I was offered a $200 credit for all of my trouble (gee, thanks Common!) and then the credit wasn't even applied to my last rent payment. So now I have to go and hunt people down, and no one is responding to my emails. How convenient. Common really doesn't care about its buildings anymore seeing as all mattresses are being replaced with thin, cheap Wayfair ones instead of Casper. And that's their problem. But the worst part is they do not care about the safety of their people. One of the codes to get into my apartment has not changed in YEARS. Everyone who has lived there or who has been given the code can just get into my apartment. And you know what Common told me? Call the police if there is an intruder. That door also is supposed to be the fire exit, but, spoiler alert, if the fire alarm goes off that door doesn't unlock. So if you don't know the code and are stuck on the roof during a fire.....good luck. Don't even get me started on the poor girl who was *literally* robbed in another building in DC. Never interacted with a worse team of people. I don't really expect landlords or property owners to ever care, but Common really takes it to the next level of being awful, cruel, and uncaring. Do NOT live here.